Public Sector Customer Service Advisor (First Contact)

Service Care Solutions; Nuneaton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector client in Warwickshire seeks a full-time Customer Services Assistant. You'll provide high-quality customer service and resolve enquiries at first contact. Required qualifications include general education equivalent to GCSE and experience in customer service. Proficiency in Microsoft Office is essential. The role pays £15.66 per hour Umbrella LTD Inside IR35, with opportunities for a referral bonus. Apply by sending your CV or call for more details.

Benefits

Referral bonus

Qualifications

• Experience of working directly with the public or in a customer service environment.
• Proficiency in using Microsoft Office and CRM or administrative systems.

Responsibilities

• Acting as the first point of contact for visitors to the Customer Service Centre.
• Responding to customer enquiries by telephone, email, post and in person.
• Assisting customers with self-service facilities.
• Maintaining accurate records and updating CRM systems.
• Handling cash and other payments in line with Council financial procedures.

Skills

Strong communication and interpersonal skills

Ability to handle challenging situations professionally

Good organisational skills and attention to detail

Education

Good standard of general education to at least GCSE level (or equivalent)

Tools

Microsoft Office

CRM or administrative systems

Job description

A public sector client in Warwickshire seeks a full-time Customer Services Assistant. You'll provide high-quality customer service and resolve enquiries at first contact. Required qualifications include general education equivalent to GCSE and experience in customer service. Proficiency in Microsoft Office is essential. The role pays £15.66 per hour Umbrella LTD Inside IR35, with opportunities for a referral bonus. Apply by sending your CV or call for more details.