Property Team Manager

X1 Lettings; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic property management firm in Manchester is seeking an experienced Team Manager to lead the Property Management Department. This role requires a strong communicator with excellent organizational skills to manage team operations and ensure compliance with legislation. The ideal candidate will also be committed to developing team members and fostering a high-performance culture. The company offers a competitive salary, 25 days of annual leave, and provides various employee perks like gym access and social events.

Benefits

25 days annual leave

Complimentary gym use

Social events and awards ceremonies

Qualifications

• Proven experience in team management and development.
• Ability to handle complaints effectively.
• Strong technical proficiency relevant to property management.

Responsibilities

• Manage operations of the Property Management team.
• Oversee property inspections, deposit disputes, and maintenance.
• Conduct performance reviews and training for team members.

Skills

Strong team management skills

Excellent organisational skills

Proactive approach

Process and target driven

Excellent attention to detail

Strong communication skills

Customer service skills

Job description

X1 Sales and Lettings - Manchester - Property Management Team Manager

X1 Sales and Lettings are looking for an articulate, highly organised and experienced Team Manager to oversee the Property Management Department in our vibrant and friendly Manchester branch.

X1 Sales and Lettings are proud to have a workforce consisting of the best talent in the industry, we are a highly successful Sales, Lettings and Property Management business which has gone from strength to strength over the last 14 years with offices in Liverpool, Leeds, Manchester and Kent. We have an expert qualified team base of over one hundred team members and a managed portfolio of over 4500 properties across the Northwest and Kent. As well as supporting and coaching you in this incredible senior role, we will also sponsor your ARLA qualifications (or consider sponsorship of any other qualifications you feel will help you achieve your best). The working environment is completely unique to the property sector and you will experience a different way of working in a busy, friendly and fast paced environment which we believe enables us to give our clients the greatest service available in the market. Our company has rapid plans for continued expansion over the next 5 - 10 years and so this role is not only a fantastic opportunity in itself - but leaves open doors for future progression with opportunity for candidates to grow and develop.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

Awards and Accolades

We're passionate about what we do, and were honored by the recognition we have received along the way. As a leading agency, we're committed to upholding the highest standards in the property sector, with our achievements reflecting our dedication and expertise. As we continue to grow, we remain focused on delivering excellence and recruiting top talent to join our journey. In 2024, X1 received prestigious recognition at the UK Property Awards, being named both the Best Lettings Agency for the fourth consecutive year and Best Estate Agency in Manchester. In 2023, The Negotiator Awards, a renowned name in the industry, awarded X1 Sales & Lettings the Gold status for Regional Agency of the Year in the North East & North West.

The Role

As the Team / Section Manager for the Property Management department, you will manage operations and lead your team to success. You will be responsible for the management of the Property Management team who cover all aspects of maintenance, property inspections, deposit disputes and returns and processing supplier invoices. The role will be process driven and target focused. You will play an integral part in the successful turnaround of the student developments between the move-out and move-in dates of new tenants. This role requires someone passionate about people management and developing team members to the best of their ability. Your exceptional management skills and strong communication both internally and externally will contribute to the overall success of your team’s performance. Some of the main aspects of the role are as below :

Responsibilities

• Team development
• Team management
• 121, team meetings, performance reviews, training, KPIs
• Working in line with compliance legislation
• Responsible for post-tenancy sign offs
• Responsible for deposits and reposit internal and external communications and disputes in line with SLAs
• Ensuring all inventories, inspections, check-outs and turnarounds are completed in line with SLAs
• Management of invoice processing and ensuring internal charges raised correctly
• Ensure maintenance have appropriate stock and stored correctly
• Effectively overseeing maintenance and cleaning schedules
• Ensuring quality of all works completed
• Ensuring all team members provide impeccable customer service levels and contribute towards positive brand reputation
• Complaint handling
• Successful completion of summer turnaround

About You

• Strong team management skills
• Excellent organisational skills
• Proactive approach
• Process and target driven
• Excellent attention to detail
• Use own initiative to effectively problem solve
• Strong communication and customer service skills
• Works confidently in a fast-paced environment
• Passionate about delivering exceptional standards
• Well presented
• Proficient technically
• Professional, positive and enthusiastic approach

If you are an organised, engaging and experienced people manager then we would love to hear from you!

Department

Property Management

Location

Manchester, Media City

Contract type

Permanent

Hours

favourable working hours of 9.30am - 5.00pm Monday to Thursday, 9.30am - 4.30pm Friday

Salary

We offer a competitive salary, 25 days annual leave plus bank holidays and additional paid time off over Christmas. We also give our staff complimentary use of our on site gyms as well as many social events, awards ceremonies and treats throughout the year.

REF-225 732

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