Property Manager

JLL; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property management company in Greater London seeks a Property Manager to oversee a portfolio of approximately 140 properties. The ideal candidate will have 2+ years of property management experience and be confident in client interactions. Responsibilities include ensuring compliance, enhancing client relations, and managing the end-of-tenancy processes. Strong organisational, interpersonal, and IT skills are essential. This position offers a dynamic work environment focused on customer-centric service delivery.

Qualifications

• 2+ years property management experience required.
• Confident in client interactions via phone, email, and letters.
• Able to manage difficult clients calmly and proactively.
• Excellent organisational and IT skills essential.

Responsibilities

• Manage a portfolio of circa 140 properties.
• Provide bespoke service to clients to ensure high retention rates.
• Seek opportunities to increase revenue through additional services.
• Ensure compliance with health and safety regulations.
• Handle end-of-tenancy processes and maintain consistent service standards.

Skills

Property management experience

Client liaison (phone, email, letter)

Proactive approach

Problem solving

Organizational skills

Interpersonal skills

IT skills

ARLA qualification

Job description

Residential Agency – Property Manager

As a Property Manager, your main focus is on delivering a customer‑centric property management service that prioritises the client and customer experience. Your objective is to proactively oversee and manage a portfolio of properties, providing exceptional client care and customer service and be responsible for identifying opportunities to extract value, secure additional fees, and generate new business opportunity for JLL.

Responsibilities

• Managing a portfolio of circa 140 properties
• Providing an advisory, forward‑thinking, and bespoke service to our clients to ensure retention rates remain high
• Seek opportunities to increase revenue through offering clients additional services, cross‑selling JLL’s services or seeking additional instructions from existing clients
• Taking initiative in resolving client issues and being proactive in keeping on top of workload
• Ensure KPI’s and deadlines are met
• Ensuring landlords are compliant with legislation and contractual obligations
• Adhere to 100% health and safety and compliance on your portfolio (including statutory compliance and HMO/selective licensing)
• Following procedures to ensure service standards are consistent
• Arranging repairs and maintenance within a reasonable timeframe
• Handling the end‑of‑tenancy process, arranging checkout inspections and managing the deposit return process. Ensuring all pre‑tenancy works and cleans are completed for all new tenancies
• 3rd‑party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)
• Consistent CRM dashboard management in line with KPIs
• Dealing with insurance claims in a timely manner

Required Skills and Experience

• 2+ years property management experience
• Confident liaising with clients via phone, email and letter
• Out of the box thinking and pro‑active approach
• Ability to manage difficult clients with a calm and proactive attitude
• Have an appetite to learn and develop their career
• Ability to work under pressure with a degree of flexibility and to take control of own workload
• Excellent interpersonal skills – good communication between departments and with tenants and landlords is essential
• Excellent organisational and IT skills
• ARLA qualified

Behaviours

• Agile
• Trustworthy
• Courageous
• Good problem solver
• Positive and ‘can do’ attitudeGood team player

Location

On‑site – London, GBR

If this job description resonates with you, we encourage you to apply even if you do not meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.