Property Management Team Leader

Thornley groves; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property management firm in Manchester is seeking an experienced Property Management Team Leader to oversee team development and training. The successful candidate will lead recruitment efforts, manage performance metrics, and build strong relationships with landlords. Candidates should have a proven leadership background, experience in residential property management, and a passion for people. This position offers the opportunity to drive team improvements and ensure compliance within the property management sector.

Qualifications

• Proven leadership in a property management setting.
• Experience in residential property management and student lettings.
• Strong organizational skills and empathy towards team and clients.

Responsibilities

• Lead team development through 1-1s and reviews.
• Deliver training and manage recruitment and team growth.
• Report performance metrics to senior management.
• Build relationships with landlords and ensure compliance.
• Handle complaints professionally and improve team motivation.

Skills

Leadership

Communication

Organizational skills

Empathy

Problem-solving

Job description

Overview

We believe great outcomes begin with great people

Who we are;

Welcome to Thornley Groves Estate Agents - Now part of Lomond, the UKs leading property group. Thornley Groves Estate Agents combines extensive local insight with the resources of a wider network.

We are looking for an experienced Property Management Team Leader to join our Fallowfield team!

Responsibilities

• Lead monthly 1-1s and quarterly reviews to support team development and host morning meetings.
• Deliver structured training and real time coaching
• Manage recruitment, onboarding, and team growth
• Report weekly performance metrics to senior management
• Build strong relationships with landlords, especially those at risk
• Conduct monthly quality control checks and provide actionable feedback
• Handle Stage 1 formal complaints with professionalism and care
• Ensure compliance and quality in property takeovers
• Raise fees and manage expired S21 claims
• Champion team motivation, recognition, and continuous improvement

Qualifications

• A proven leader with a passion for people and property
• Organised, empathetic, and solutions-focused
• Experienced in residential property management and Student lettings.