Property Claims Handler

Adjusting Appointments Limited; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

A dynamic loss adjusting organization seeks an experienced Claims Handler to manage new and existing property claims. The role involves liaising with customers and insurers, resolving queries, and handling claims to ensure efficient processing. You will provide exceptional customer service while managing a caseload, requiring strong organization and empathy skills.

Benefits

25 days holiday plus the option to buy additional days

Qualifications

• Buildings/Property claims handling experience cradle to grave - Essential.
• Experience of booking and arranging appointments - Essential.
• Excellent customer service skills within a telephone environment - Essential.

Responsibilities

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims to ascertain liability and make decisions within delegated authority levels.

Skills

Customer Service Skills

Diary Management Experience

Empathy

Handling Complaints

Handling Challenging Situations

Ability to Manage Workload

Targeted Environment Work

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional