Project Support Officer

NHS Ayrshire & Arran; Glasgow; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A prominent health organization in Scotland is seeking five Project Support Officers to aid national digital programmes. Candidates will handle project trackers, coordination, and communication with stakeholders. The ideal applicants should have a diploma-level qualification and experience with Microsoft 365. This role offers a hybrid working model and career advancement in digital project management.

Benefits

Pension scheme

Work-life balance policies

Learning and development opportunities

Discounted leisure and financial benefits

Qualifications

• Minimum diploma-level qualification or equivalent experience in project support.
• Practical experience with Microsoft 365 applications including Teams and Excel.
• Strong communication and organisational skills.

Responsibilities

• Maintain trackers and governance logs for multiple projects.
• Coordinate workshops, meetings, and documentation.
• Draft minutes, action logs, and reports for stakeholders.
• Liaise with colleagues across various departments.

Skills

Microsoft 365 proficiency

Organisational skills

Written communication

Verbal communication

Attention to detail

Education

Diploma-level qualification in project support or digital delivery

Job description

Overview

Project Support Officer – Digital Delivery • 5 posts • These posts are 12 Month Fixed Term / Secondment positions. Candidates currently employed by a NHS Board will be offered this position on a secondment only basis.

The Organisation

National Services Scotland (NSS) is a national NHS Board operating at the heart of NHSScotland, providing support and advice at strategic and operational levels. NSS supports customers to deliver their services more efficiently and effectively and offers shared services and specialist support on a national scale using best-in-class systems and standards. Within NSS, the Digital & Security directorate delivers national digital, data and cyber programmes to help boards provide safer, more efficient care. Our priority is to improve the health and well-being of the people of Scotland by partnering across Health and Social Care to deliver fit-for-purpose solutions and systems that help stakeholders free up resources for essential services.

The Post

NHS National Services Scotland – Digital & Security Directorate is seeking five motivated and organised Project Support Officers to deliver vital support across a portfolio of national digital programmes. Working within the Portfolio Delivery Services team, you will support projects spanning digital transformation, cyber-security, data governance and clinical IT.

You Will

• Maintain trackers and governance logs (risks, issues, actions) for multiple projects
• Coordinate workshops, meetings and associated documentation
• Draft clear minutes, action logs and reports for senior stakeholders
• Liaise with colleagues across NSS, Scottish Government and NHS Boards

The Candidate

We are looking for someone with:

• Diploma-level qualification (or equivalent experience) in project support or digital delivery
• Practical experience of Microsoft 365 (Teams, Planner, Excel, Word)
• Well-developed communication (written and verbal) and organisational skills
• Meticulous attention to detail and a customer-focused approach

These roles sit in a digital delivery environment and offer a strong development path towards Digital Project Management.

Location and Working Pattern

Posts will be based at either Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working. Monday to Friday, 37 hours per week. It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits

Our benefits package includes pension scheme, comprehensive range of work-life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Inclusion

NSS is a national board and, as an anchor institution, it aims to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and balance personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has a long-term commitment to staff health and well-being and offers many learning and development opportunities to support diversity, inclusion and mental health in the workplace. There are equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. As an accredited Disability Confident Leader, NSS aims to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you require any reasonable adjustments, please contact the Recruitment Team on [e-mail]

Further Information

For an informal discussion on the post, please contact Swavik Dittmer, Project Support Officer via email [e-mail].

Closing date for completed applications is Wednesday 1 October 2025.

Further information on NSS is available from: https://www.nss.nhs.scot/

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and, as a committed participant in the Disability Confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies.