Project Manager (AI & Automations) - 12 month FTC

Trial 11; Newcastle upon Tyne; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading property technology company in Newcastle upon Tyne is seeking a Project Manager to lead AI and automation projects. The role requires a strong track record in delivering complex SaaS solutions and vendor management. Candidates should be comfortable collaborating with various teams and have a good understanding of Agile methodologies. This is a hybrid role requiring two days a week at the office, offering a dynamic work environment.

Benefits

Private Healthcare

Wellbeing Allowance

Hybrid Working Policy

Qualifications

• Proven track record delivering complex projects, ideally in CX platforms.
• Strong knowledge of Agile, Scrum and Waterfall methodologies.
• Experience in vendor and tooling assessments.

Responsibilities

• Lead delivery of AI, automation, and efficiency-driven projects.
• Manage platform enhancements in SaaS solutions.
• Collaborate across teams to ensure alignment with business goals.

Skills

Project Management

AI and Automation

SaaS Integration

Agile Methodologies

Vendor Management

Education

PRINCE2 or PMP Qualifications

Tools

NICE CXOne

Zapier

Job description

We founded iamproperty to do the things no one else was doing, but we've grown because we have the best people. It's our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We're already working with over 6,500 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We\'re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• SimplyHealth private healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Hybrid working
• Buy and sell annual leave scheme (up to 3 days per year)

What will you be doing as a Project Manager?

• Leading the delivery of AI, automation, and efficiency-driven projects across the business
• Managing platform enhancements, primarily in SaaS solutions such as NICE CXOne
• Supporting key stakeholders through vendor and tooling assessments, evaluating commercial models, implementation capabilities, and potential delivery risks
• Working closely with architecture and product SMEs to assess solution alignment and identify overlaps, ensuring proposed tools complement existing platforms
• Managing large suppliers throughout delivery and implementation, fostering strong vendor relationships and addressing issues confidently on behalf of the business
• Collaborating across teams including product, technology, operations, and sales to ensure alignment with business goals
• Overseeing timelines, budgets, stakeholder updates, and risk mitigation strategies
• Driving user acceptance testing, change management, and post-go-live support
• Ensuring all projects adhere to data governance and security standards

What are we looking for?

• Proven track record delivering complex AI, automation, API or SaaS integration projects, ideally including CX platforms such as NICE CXOne
• Strong knowledge of Agile, Scrum and Waterfall methodologies, with the ability to translate business needs into clear technical deliverables
• Demonstrated experience in vendor and tooling assessments, from evaluating commercial models and delivery capabilities to identifying implementation risks and functional overlaps
• Skilled in managing large suppliers, particularly in SaaS environments, and confident engaging with senior third-party stakeholders to resolve issues
• Comfortable collaborating with developers, architects, and product SMEs to ensure solution alignment with existing platforms
• Familiarity with automation and RPA tools (e.g. Zapier), AI/ML concepts, and chatbot frameworks
• Relevant qualifications like PRINCE2 or PMP are desirable but not essential

This is a hybrid role working 2-days per week in our Newcastle-based Head Office on a 12-month fixed term contract.

Next steps

We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!