Programme Manager

Stanton House; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm is searching for a Programme Manager to lead large-scale programmes aligned with UK Operations. This role will work with senior leaders to deliver coordinated actions that improve customer outcomes and reduce risk. Candidates should have extensive experience in programme delivery across the Financial Services sector, particularly in contact centres. Strong expertise in both Agile and Waterfall methodologies is essential. The position offers an opportunity to drive significant change within the organization.

Qualifications

• Experience managing complex programmes in regulated financial services, particularly in contact centres.
• Track record of connecting multiple workstreams and aligning delivery.
• Experience in overcoming operational bottlenecks and driving continuous improvement.

Responsibilities

• Lead complex programmes across multiple pillars and domains.
• Partner with senior leaders to shape strategic direction.
• Develop programme plans and governance frameworks.
• Identify bottlenecks and remove barriers to delivery.
• Drive cross-functional collaboration and transparency.

Skills

Background in programme delivery across Financial Services

Expertise in Agile and Waterfall methodologies

Strong process and organizational change experience

Ability to influence senior leadership

Tools

JIRA

Confluence

Job description

This Programme Manager will lead a large scale programme aligned to UK Operations, supporting initiatives linked to Consumer Duty and the strengthening of the Risk and Controls Framework. You will work directly with the Chief Operating Officer and senior leaders across Sales, Service, Performance and Planning, and Assurance and Controls to deliver a coordinated set of actions that improve customer outcomes and reduce operational risk.

The role requires someone who has led complex programmes across regulated Financial Services, especially those involving contact centres, outsourced operations and large headcount environments. This is a highly visible position where you will connect multiple workstreams, align delivery, manage dependencies and ensure the organisation meets its regulatory, customer and operational commitments.

Key requirements

• Deep experience in programme delivery across FS, ideally from T1 Banking, Insurance or Consultancy
• Expertise in both Agile and Waterfall delivery methods
• Strong process and organisational change background
• Experience with Agile tooling such as JIRA and Confluence
• Ability to influence and collaborate across senior leadership

Key responsibilities

• Lead complex programmes that span multiple pillars and domains
• Partner with senior leaders to shape strategic direction
• Develop programme plans and governance frameworks
• Identify bottlenecks and remove barriers to delivery
• Drive cross functional collaboration and transparency
• Provide SteerCo reporting and maintain programme controls
• Mentor delivery teams and promote continuous improvement