Programme Administrator

University of Surrey; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job summary

The University of Surrey is seeking a Programme Administrator to provide essential administrative support within the Academic Administration team. The role includes tasks that enhance the student lifecycle experience through effective communication and administration. Key responsibilities include managing student enquiries, maintaining academic records, and supporting committees. The position offers up to 40 days of holiday, travel benefits, and access to world-class leisure facilities, all within a vibrant campus environment.

Benefits

40 Days Holiday

Subsidised Rail Fare

Cycle to Work Scheme

Discounted On-site Childcare

Discounted Leisure Facilities

Qualifications

• Ability to maintain good working relationships across the University.
• Demonstrated commitment to shared vision and service standards.

Responsibilities

• Process student enquiries and provide administration support for postgraduate taught students.
• Undertake assessment-related tasks and support key student events.

Skills

Communication

Flexibility

Teamwork

Customer Service

Job description

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A great opportunity for a Programme Administrator to join the University of Surrey within Academic Registry, providing professional admin support for the Academic Administration team, supporting students and staff on a fixed term basis until June 2025.

You’ll need to be highly flexible and be able to maintain good working relationships across the University, including academic and professional services staff based within faculties and the Chief Student Office, such as the Exams and Graduation Team and Student Scheduling.

If this sounds like you, then we invite you to apply below. We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 32 days holiday PLUS Bank Holidays, pension contribution up to 12%, and a unique and vibrant working environment.

Role & Responsibilities:

You will be responsible for a variety of tasks and processes to support the student life cycle. You’ll demonstrate a commitment to our shared vision and service standards.

Responsibilities include:

• Receive and process student enquiries and provide a customer facing administration service in delivering activities relating to postgraduate taught students and staff within the University.
• Build and maintain effective working relationships with academic staff within the University and colleagues from the wider CSO Directorate.
• Provide support (minute-taking, sending invitations, following up on actions) to key groups and committees, such as Boards of Studies and Examiners
• Acquire and maintain a sound understanding of the student records system (SITS), and other resources as necessary (eg, OneSurrey query management), updating records and accessing information to advise students and staff.
• Apply current processes and procedures, as directed by the Programme Coordinator and in line with University regulations and policy.
• Undertake core administrative tasks, such as the allocation of students to tutorial groups, recording module switches and coursework drop-box set-up.
• Undertake assessment related tasks, such as mark processing, extenuating circumstance processing, and mark release.
• Support key student events, such as welcome week and inductions, open days, invigilation, and graduation.

What’s in it for you?

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Up to 40 DAYS Holiday: 25 Days annual leave + 7 University Days + Bank Holidays
• Travel & Family benefits including subsidised rail fare, cycle to work scheme and discounted on-site childcare
• On site world-class leisure facilities at discounted rates