Programme Administration Coordinator - School of Medicine

University of Sunderland; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-based educational institution is looking for a Programme Administration Co-ordinator in Sunderland. This role involves managing assessment processes and providing administrative leadership to the School of Medicine's team. Candidates should have strong organisational skills and experience in customer service environments. The position offers a supportive work culture with growth opportunities.

Benefits

31 days annual leave

Pension scheme enrollment

Access to discounts at retailers

Health and well-being benefits

Discounted fitness membership

Qualifications

• Proven experience in a customer-focused environment.
• Ability to plan effectively with excellent organisational skills.
• Strong attention to detail and ability to manage varied enquiries.

Responsibilities

• Provide administrative leadership for assessments.
• Manage the assessment administration processes.
• Work collaboratively with the academic team on assessments.

Skills

Customer-focused environment

Organisational skills

Team-working skills

Attention to detail

Education

A-level or equivalent

Tools

Microsoft packages

Web-based systems

Databases

Job description

An exciting opportunity has arisen in the Academic Registry's Programme Administration team to provide administrative leadership to the Faculty of Health Science and Wellbeing's School of Medicine in the delivery of its student assessment provision. As Programme Administration Co-ordinator (School of Medicine - Assessments), this role will support the School's management and academic team in all associated assessment activity.

We are seeking to appoint a highly motivated and efficient individual to manage the School of Medicine assessment administration processes. You will be responsible for providing an effective and comprehensive administrative function ensuring that assessment processes are scheduled and delivered to the highest standard. You will work alongside colleagues in Academic Registry and services beyond it. You will be educated to A-level standard or equivalent or have experience in a similar role. You will have proven experience of working in a customer-focused environment, demonstrating the ability to plan effectively with excellent organisational skills. Having strong attention to detail, you will also be able to deal with a variety of difficult situations, including complex and wide-ranging enquiries. Your experience of IT systems will be extensive and include Microsoft packages, web-based systems and databases. You must have strong team-working skills, be confident taking initiative within agreed parameters but also have the judgment to know when to escalate problems. You will be able to develop and enhance systems and processes and be confident handling data. If you would like to work in a forward-thinking professional service, with continuous improvement at the forefront of everything that we do, this role will provide an exciting opportunity for you.

Responsibilities

• Provide administrative leadership to the Faculty of Health Science and Wellbeing's School of Medicine in the delivery of student assessment provision.
• Support the School's management and academic team in all associated assessment activity.
• Manage the School of Medicine assessment administration processes to ensure assessments are scheduled and delivered to the highest standard.
• Work alongside colleagues in Academic Registry and services beyond it.
• Develop and enhance systems and processes; have confidence handling data.
• Utilise IT systems extensively, including Microsoft packages, web-based systems and databases.
• Demonstrate strong team-working skills, take initiative within agreed parameters, and know when to escalate problems.
• Maintain a customer-focused approach with the ability to plan effectively and manage a variety of enquiries.
• Demonstrate attention to detail in complex and wide-ranging enquiries.
• Educated to A-level standard or equivalent or have experience in a similar role.

Benefits

• Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.
• Enrolment into our pension scheme, ensuring your financial security for the future.
• Access to our "My Lifestyle Benefits Platform", with online discounts at hundreds of retailers and exclusive schemes for purchasing a car, bike, or technology at a discounted rate.
• Health and well-being benefits including discounted private medical insurance, health cash plans, and guidance on financial well-being.
• Maintaining an active lifestyle with discounted membership for CitySpace Fitness.

Equality, diversity & inclusion

We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society. Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us. Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.

The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We are proud to be a top 30 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city. The University of Sunderland is in an exciting phase of its development with a new vision and redefined strategic ambitions designed to take advantage of the ever-changing higher education landscape at home and overseas. Sunderland School of Medicine welcomed its first cohort of Medical Students in 2019. It is one of only five new Medical Schools established to address the regional imbalance of medical education places across England and to widen access to ensure that the profession reflects the communities it serves. At full capacity we will have a cohort of 500 Medical Students. The School of Medicine sits within the Faculty of Health Sciences and Wellbeing at Sunderland University which has a track-record of excellence in science and healthcare education spanning almost 100 years.

Our University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.