Professional Services, Consultant

Medallia; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A technology solutions provider in the UK is seeking a Professional Services Analyst to support the delivery of Experience Management solutions. You will collect technical requirements, configure the platform, and assist in quality assurance processes. Ideal candidates have 1+ years of experience in client management and a Bachelor's degree. This role involves problem-solving, technical support, and communication with clients while working in a dynamic, growth-oriented environment.

Qualifications

• 1+ years of experience managing and retaining clients.
• Familiarity with technical concepts.
• Fluency in an additional language is preferred.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the platform to meet customer requirements.
• Support quality assurance and launch processes.

Skills

Client management

Technical documentation

Customer support

Problem-solving

Communication

Education

Bachelor’s degree or equivalent

Tools

Web technologies (JavaScript, XML, HTML, CSS)

APIs integration technologies

Job description

Overview

Medallia is the pioneer and market leader in Experience Management. Our award‑winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

Function & Role

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality and high tech. As a member of the team, you will partner with senior decision makers at some of Medallia’s largest clients on a mission‑critical task—helping them improve in the eyes of their customers. You will work with cutting‑edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. In addition, you will work with great colleagues. You will develop your customer‑first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.

Role

As a Professional Services Analyst you will support the technical design and delivery of Experience Management solutions for customers. You will develop and apply your expertise with Medallia’s product offerings to deploy solutions that meet our customers’ business needs. You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes with customers to ensure successful technical outcomes.

Responsibilities

• Collect customer requirements and create technical specifications.
• Configure the Medallia platform to meet customer requirements.
• Support QA, client UAT, and launch processes.
• Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities.
• Partner with client teams to resolve technical issues/inquiries.

Minimum Qualifications

• 1+ years of experience successfully managing and retaining clients while leveraging software.
• Bachelor’s degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self‑guided learning.

Preferred Qualifications

• Exposure to common web technologies, such as JavaScript, XML, HTML, and CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.).
• Fluency in an additional language such as French, German, or Spanish.
• Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
• Bachelor’s degree in a quantitative/analytical discipline, such as engineering, computer science, statistics, or economics.
• Ability to work independently on low to medium complexity assignments.
• Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
• Ability to understand, synthesize, and translate between business problems and technical concepts.
• Growth‑minded; desire for continuous learning and proactively driving initiatives for improvement.
• Thrives in a high‑growth, fast‑paced environment.

Equal Opportunity Employer

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal‑opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [e-mail]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.