Product & Technical Support Engineer

ASC Connections; Washington; On-site; GBP 37,000 - 44,000; Full time

Job summary

A well-established engineering company in the UK is looking for a Product & Technical Support Engineer. The role offers an exciting chance to provide hands-on technical support, working closely with both the engineering and sales teams, while also engaging with international customers. The successful candidate will enjoy a salary of circa £44,000, comprehensive benefits, and opportunities for travel and professional growth.

Benefits

33 days annual leave (increasing with service)

Life insurance

BUPA healthcare cover

Staff awards and recognition schemes

International travel opportunities

Qualifications

• Experience in forklift trucks, cranes, powered access, or materials handling is desirable.
• Proven ability to train and present effectively.
• Hands-on experience in engineering or related fields.

Responsibilities

• Resolve customer issues and warranty claims.
• Deliver training and conduct customer visits.
• Collaborate with Sales and Engineering teams.

Skills

Excellent communication skills

Flexibility to travel

Hands-on experience

Education

Engineering qualification (BTEC ONC/HNC or equivalent)

Job description

An exciting opportunity has arisen for a Product & Technical Support Engineer to join a well-established and innovative engineering business. This role offers the chance to provide hands-on support, working closely with engineering, sales, and international customers. If you're a practical engineer who enjoys troubleshooting, building relationships, and travelling to new places, this could be the role for you. The successful candidate will enjoy a salary circa 44,000, 33 days annual leave (increasing with service), sociable daytime hours, life insurance, BUPA healthcare, sick pay, and staff awards.

Product & Technical Support Engineer key responsibilities -

• Resolve customer issues and warranty claims providing fast and effective technical support.
  
• Deliver training, customer visits, and service bulletins supporting proactive customer engagement.
  
• Work daily with internal Engineering teams, providing product and reliability feedback.
  
• Collaborate closely with Sales, supporting customer visits, tenders, and service opportunities.
  
• Prepare reports, service bulletins, and documentation to share knowledge and maintain standards.
  
• Represent the business professionally, always promoting safe working practices.
  

Product & Technical Support Engineer package includes -

• Salary dependent on experience, circa 44,000.
  
• 33 days annual leave (increasing with service) plus sick pay.
  
• Life insurance and BUPA healthcare cover.
  
• International travel opportunities with exposure to a wide customer base.
  
• Collaborative culture, working closely with both Engineering and Sales.
  
• Long-term career stability within a forward-thinking manufacturer.
  
• Involvement in high-profile customer projects, events, and exhibitions.
  
• Staff awards and recognition schemes.
  

Product & Technical Support Engineer desirable skills & experience -

• Engineering qualification (BTEC ONC/HNC or equivalent) or proven hands-on experience.
  
• Experience in forklift trucks, cranes, powered access, specialist vehicles, or materials handling (desirable).
  
• Excellent communication skills, with the confidence to train, present, and liaise with customers.
  
• Flexibility to travel as and when required.
  

If interested in this Product & Technical Support Engineer position, please apply through this advert immediately.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.