Product Specialist

Volaris Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A technology company is seeking a Product Specialist to support arts and culture organizations across the UK. You'll partner with clients to optimize the Artifax platform, conduct training, and deliver consultancy. Ideal candidates will have strong communication skills and experience in the arts and culture sector. Responsibilities include configuring products based on client needs, training users, and managing relationships. The role offers flexibility and a competitive salary alongside region-specific benefits.

Benefits

Remote-first flexibility

Competitive salary

Wellbeing benefits

Coaching and training opportunities

Qualifications

• Clear and confident communication abilities to explain technical concepts.
• Strong analytical skills to understand and improve client processes.
• Experience in managing multiple stakeholders and priorities.

Responsibilities

• Deliver consultancy to configure Artifax products based on client needs.
• Facilitate online and onsite training sessions for users.
• Produce functional specifications for reports and development tasks.
• Build strong relationships boosting client adoption and success.
• Provide support via phone and email as part of helpdesk services.
• Assist Sales team with insights and demonstrations.

Skills

Clear communication skills

Analytical thinking

Stakeholder management

Proactive and organised

Knowledge of arts sector

Experience with structured methodologies

Confidence with datasets

Willingness to explore AI tools

Tools

Microsoft Excel

Job description

As a Product Specialist, you'll help arts and culture organisations run complex events smoothly, streamline their operations, and get real value from the Artifax platform. You'll work closely with users to understand how they operate and design clear, effective system setups that give teams confidence and clarity in their day-to-day work. If you enjoy solving operational problems, shaping efficient processes, and supporting the people who bring cultural programmes to life, this role gives you the chance to make a meaningful impact across theatres, museums, festivals, universities, and other cultural venues in the UK and beyond.

About the role

You’ll partner with clients throughout onboarding, configuration, and ongoing optimisation, translating operational needs into practical, scalable solutions. You’ll deliver tailored training, create accurate specifications, and guide users on best practice. Collaboration is central to the role: you’ll work closely with colleagues in Sales, Client Success, Technical Services, Development, and Product to ensure a smooth, consistent experience from implementation through long‑term adoption. As part of an AI‑first organisation, you’ll also incorporate AI tools and workflows to enhance the quality, efficiency, and scalability of the services you deliver.

What you’ll do

• Deliver structured, process‑led consultancy to configure Artifax products in line with client needs and best practice
• Facilitate online and on‑site training sessions tailored to user roles and organisational workflows
• Produce clear, accurate functional specifications for reports and development work
• Build strong client relationships that support adoption, retention, and long‑term success
• Provide telephone and email support as part of our helpdesk offering
• Support the Sales team with pre‑sales insight, demonstrations, and solution design
• Contribute to documentation, training materials, and client‑facing resources
• Participate in internal training, team meetings, and sector events as required

Qualifications

• Clear, confident communication skills and the ability to explain technical concepts to varied audiences
• Strong analytical thinking, with the ability to understand, challenge, and improve client processes
• Experience managing multiple stakeholders and balancing competing priorities
• A proactive, organised approach with strong attention to detail and a commitment to quality
• Knowledge of the arts and culture sector, ideally within an arts venue or event‑focused organisation
• Experience with structured methodologies (PRINCE2 or similar)
• Confidence working with datasets and tools such as Microsoft Excel
• A willingness to adopt and explore AI‑powered tools to enhance your work

Benefits

• Enjoy autonomy, variety, and meaningful work that shapes how clients deliver events and programmes
• Grow through coaching, training, and real‑world project experience
• Benefit from remote‑first flexibility, a competitive salary and region‑specific benefits designed to support your wellbeing
• Join a stable, values‑led company backed by Volaris Group

If you’re excited about helping cultural organisations succeed through thoughtful consultancy and expertly‑designed systems, we’d love to hear from you.