Product Owner (CRM)

Michael Page Technology; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global mid-market business in Manchester is seeking a Digital Product Owner to lead innovation in customer-facing digital solutions. You will drive the product vision, manage Agile teams, and deliver impactful CRM experiences. Ideal candidates should have strong B2B sales knowledge and hands-on CRM expertise. This role offers a competitive salary along with flexible working arrangements and a strong benefits package.

Benefits

Competitive salary

25 days holiday plus bank holidays

Industry-leading pension scheme

Enhanced maternity and paternity leave

Hybrid working arrangements

Life assurance

Health cash plan

Additional perks like free parking

Qualifications

• Strong understanding of B2B sales processes.
• Hands-on expertise with CRM systems (SAP/C4C, Salesforce).
• Experience of web applications and CMS (ideally Sitecore).
• Proven track record delivering high-quality digital solutions.

Responsibilities

• Creating and sharing the product roadmap.
• Driving continuous improvement through feedback.
• Leading Agile teams to align delivery with objectives.
• Translating user insight into functional improvements.

Skills

B2B sales processes

CRM systems (SAP/C4C, Salesforce)

Web applications and content management systems

Agile environments

Stakeholder engagement

Creating and prioritizing product backlogs

Strong communication

Job description

Overview

Digital Product Owner (CRM)

An exciting opportunity to shape the future of customer-facing digital solutions within a global, mid-market business. You'll lead innovation, own the product vision, and guide cross-functional teams to deliver high-quality, impactful CRM and digital experiences.

Responsibilities

• Creating and sharing the product roadmap and vision with stakeholders and delivery teams
• Driving continuous improvement through feedback, metrics, and market insight
• Leading multidisciplinary Agile teams, ensuring delivery aligns with business objectives
• Translating user insight into functional improvements and measurable business value
• Setting and monitoring KPIs and ROI to evaluate product performance and success
• Partnering with Business Analysts and PMO to manage risk and ensure effective delivery

Profile

We're looking for a Product Owner who can balance strategic thinking with hands-on delivery. You'll bring a blend of technical knowledge, business acumen, and strong communication skills, thriving in a global environment.

Essential experience:

• Strong understanding of B2B sales processes
• Hands-on expertise with CRM systems (preferably SAP/C4C, Salesforce & Marketing Cloud)
• Experience of web applications and content management systems (ideally Sitecore)
• Proven track record delivering high-quality digital solutions in structured, Agile environments
• Ability to create, maintain, and prioritise product backlogs
• Skilled at engaging stakeholders and translating business needs into actionable requirements
• Strong communicator, able to inspire and motivate cross-discipline teams

Job Offer

• A competitive salary
• 25 days holiday plus bank holidays, with the option to buy more
• Industry-leading pension scheme with up to 10% company contributions
• Enhanced maternity, paternity and family leave policies
• Hybrid and flexible working arrangements
• Life assurance, health cash plan, and employee assistance programme
• Additional perks such as free parking, environmental days, social events, and cultural discounts

This is a fantastic opportunity to make a real impact within a business that values innovation, inclusivity, and long-term growth.