Product Owner (CRM)

Michael Page; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global mid-market business in Manchester seeks a Digital Product Owner to lead the vision for customer-facing digital solutions. This role involves creating product roadmaps, working with Agile teams, and driving improvements in CRM and digital experiences. The ideal candidate will have strong B2B sales knowledge, experience with CRM systems like SAP and Salesforce, and excellent communication skills. This position offers a competitive salary, flexible working arrangements, and additional perks.

Benefits

25 days holiday plus bank holidays

Industry-leading pension scheme

Enhanced family leave policies

Life assurance and health cash plan

Free parking and social events

Qualifications

• Strong understanding of B2B sales processes.
• Hands-on expertise with CRM systems.
• Proven track record delivering high-quality digital solutions.

Responsibilities

• Creating and sharing the product roadmap.
• Driving continuous improvement through feedback.
• Leading multidisciplinary Agile teams.

Skills

B2B sales processes

CRM systems expertise

Stakeholder engagement

Communication skills

Tools

SAP / C4C

Salesforce

Marketing Cloud

Sitecore

Job description

Overview

Digital Product Owner (CRM)

An exciting opportunity has arisen for a Digital Product Owner to shape the future of customer-facing digital solutions within a global, mid-market business. You\'ll lead innovation, own the product vision, and guide cross-functional teams to deliver high-quality, impactful CRM and digital experiences.

Responsibilities

• Creating and sharing the product roadmap and vision with stakeholders and delivery teams
• Driving continuous improvement through feedback, metrics, and market insight
• Leading multidisciplinary Agile teams, ensuring delivery aligns with business objectives
• Translating user insight into functional improvements and measurable business value
• Setting and monitoring KPIs and ROI to evaluate product performance and success
• Partnering with Business Analysts and PMO to manage risk and ensure effective delivery

Profile & Qualifications

We\'re looking for an Product Owner who can balance strategic thinking with hands-on delivery. You\'ll bring a blend of technical knowledge, business acumen, and strong communication skills, thriving in a global environment.

Essential experience:

• Strong understanding of B2B sales processes
• Hands-on expertise with CRM systems (preferably SAP / C4C, Salesforce & Marketing Cloud)
• Experience of web applications and content management systems (ideally Sitecore)
• Proven track record delivering high-quality digital solutions in structured, Agile environments
• Ability to create, maintain, and prioritise product backlogs
• Skilled at engaging stakeholders and translating business needs into actionable requirements
• Strong communicator, able to inspire and motivate cross-discipline teams

Job Offer

• A competitive salary
• 25 days holiday plus bank holidays, with the option to buy more
• Industry-leading pension scheme with up to 10% company contributions
• Enhanced maternity, paternity and family leave policies
• Hybrid and flexible working arrangements
• Life assurance, health cash plan, and employee assistance programme
• Additional perks such as free parking, environmental days, social events, and cultural discounts

This is a fantastic opportunity to make a real impact within a business that values innovation, inclusivity, and long-term growth.