Product Manager - Product Listening & Insights - Vice President

JPMorgan Chase & Co.; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services provider in London seeks an experienced Product Manager to enhance the employee experience through innovative product solutions. The role involves managing product lifecycles, integrating employee feedback, and collaborating with diverse teams to drive impactful results. Candidates should have over 5 years of experience in product management and familiarity with data analytics and the Qualtrics platform.

Qualifications

• Experience leading product lifecycle activities including discovery and ideation.
• Advanced knowledge of product development life cycle and analytics.
• Proven ability to synthesize feedback and communicate insights.

Responsibilities

• Embed feedback in product development lifecycle.
• Drive adoption and maturity of feedback tools.
• Lead and optimize employee listening programs.

Skills

Product management

Data analytics

Cross-functional collaboration

Education

5+ years in product management or relevant domain

Tools

Qualtrics

Job description

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Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Employee Experience organization, you will play a pivotal role in ensuring firm wide products deliver value, minimize friction, and are easy for employees to use. You will lead the adoption of feedback and listening tools and practices throughout the end-to-end product lifecycle across a portfolio of employee-facing solutions. You will champion an employee-centric, Voice-of-Employee mindset, ensuring product partners maximize the capabilities of your offerings to create exceptional experiences from design through delivery. Leveraging your expertise in product launches, you will enable teams to achieve successful rollouts, gather meaningful feedback, and drive outstanding employee experiences. With a strong commitment to scalability, resiliency, and stability, you will collaborate with cross-functional teams to deliver high-quality insights and solutions that consistently exceed employee expectations.

Job responsibilities

• Embed Feedback in Product Development by design: Collaborate with Product, Engineering, and Design teams to integrate feedback throughout the development lifecycle, demonstrating the value of measuring sentiment and iterating to improve experiences.
• Drive Adoption and Maturity of Feedback Tools: Leverage feedback platforms to enhance adoption, maturity, and success, showcasing measurable impact and continuous improvement.
• Lead and Optimize Listening Programs: Implement and continuously improve programs, including feedback/listening strategies, partnering with design teams on experience mapping, survey design, distribution, data management, and benchmarking listening practices across functions.
• Generate and Communicate Foundational Insights: Analyse employee feedback using Qualtrics analytics, synthesize high-level themes and trends, and present actionable insights to senior stakeholders through dashboards and visualizations.
• Enable Action and Collaboration: Develop frameworks and toolkits to guide Product teams in interpreting feedback, facilitate workshops, and support the creation and tracking of action plans to close the feedback loop.
• Integrate and Align Listening Strategies: Partner with cross-functional teams and Analytics to tailor listening strategies, integrate feedback with operational metrics, and ensure alignment with business objectives and employee needs. Expand feedback and listening across domains, services, and experiences to ensure holistic approaches and connectivity across teams.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience using Qualtrics platform

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.