Product Manager - Onboarding Experience

Sokin; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A fintech company in London is seeking a Product Manager for Onboarding Experience to enhance the client onboarding process. The role involves analyzing conversion rates and removing friction in the user experience. The ideal candidate will have fintech experience, excellent analytical skills, and a passion for user-centric product design. You'll lead cross-functional teams to implement strategic improvements and ensure compliance standards are met. The position offers a chance to drive significant business transformation and impact.

Qualifications

• Experience in product management within the fintech sector.
• Ability to conduct market research to understand customer needs.
• Strong understanding of user-centric design and compliance requirements.

Responsibilities

• Own the performance and continual improvement of the client onboarding experience.
• Conduct user research to identify issues in the onboarding process.
• Collaborate with engineering to implement product changes quickly.

Skills

Product management

User experience (UX)

Market research

Cross-functional collaboration

Data analysis

Job description

Product Manager – Onboarding Experience

We are looking for an ambitious, driven Product Manager to join our team. At Sokin, we are building a world‑class product team that can help us remove the borders, barriers and burdens from global business.

Product Management at Sokin is all about creating and delivering an ambitious roadmap with your team and working continuously with clients and stakeholders to ensure your product is driving real value for our customers and the business.

This is an opportunity for someone who wants to be part of something challenging and transformative, someone who wants to play a critical role in driving our success.

About us:

Sokin is a next‑generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency.

Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across:

• Global payments and receivables
• Foreign Exchange (FX)
• Treasury management
• Finance reconciliations

We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry‑leading partners, we are redefining how businesses move money worldwide.

Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

As our Onboarding Product Manager:

You’ll own the performance and continuous improvement of Sokin's client onboarding experience, diagnosing conversion rates across regions and systematically eliminating the friction that's causing users to drop off. You'll be responsible for diving deep into regional conversion data, identifying patterns in drop‑off behavior, conducting user research to understand what's confusing or blocking people, and working with compliance and operations to distinguish between necessary friction and unnecessary complexity.

A critical part of this role is making our onboarding form simpler and more intuitive. You'll examine every field, every step, and every piece of copy, questioning what's actually required versus what's habit. This means A/B testing form variations, optimizing field validation, improving error messaging, and building conditional logic that shows users only what's relevant to them. You'll also evaluate whether our document requirements make sense for different markets, whether our language and instructions are clear, and where third‑party services (KYC providers, document verification) might be contributing to poor conversion through UX issues, high failure rates, or regional coverage gaps.

Success means materially improving conversion rates overall and closing the gap between our best and worst‑performing regions, while reducing time‑to‑approval and maintaining compliance standards. You'll work closely with engineering to implement changes quickly and collaborate with operations to streamline manual review processes. You'll be accountable for onboarding conversion metrics, regional performance benchmarks, and the operational efficiency of our automated flows.

Your role as a Product Manager at Sokin:

• Define and communicate the product strategy and roadmap aligned to the companies vision and strategy.
• Conduct market research to identify customer needs and market trends.
• Work directly with a cross‑functional team of engineers to deliver value often.
• Spend time with customers to discover new product ideas, identify product improvements and validate product solutions.
• Collaborate with cross‑functional teams including engineering, design, marketing, and sales to understand the value, feasibility, viability and usability of solutions.
• Create and manage product roadmaps, ensuring alignment with business goals.
• Prioritize product features and requirements based on customer value and business impact.
• Work closely with product marketing and sales to launch new products to customers.
• Monitor product performance and use quantitative and qualitative insight to drive continuous improvement.
• Act as the primary point of contact for all product‑related inquiries.

We’d love to hear from you if:

• You’re excited by, and have experience in, building products that customers love within the fintech space.
• You’re driven to make a difference and want to fully own your product roadmap.
• You’re someone that enjoys getting into the details and understanding the mechanics of your product and the data behind it.
• You’re comfortable working closely with financial, risk, and legal stakeholders, ensuring products are designed in a user‑centric way while remaining compliant.
• Your enjoy working in cross‑functional teams alongside engineers, designers, and other functions to deliver value to users.
• You have a good understanding of technical concepts and can work closely with engineers to find the best solution to a problem.
• You love solving problems in innovative and creative ways.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.