Product Manager — Investor Experience

Lightyear Entertainment; City Of London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A fintech company is seeking a PM for Experience based in London. You will lead the development of customer-centric propositions, ensuring compliance and a high-quality user experience for European investors. The ideal candidate has a strong product management background in regulated domains and a passion for investing. Flexible working hours and a competitive startup package are offered.

Benefits

Competitive startup package including EMI stock options

Flexible working hours

Private health insurance

Dog-friendly office

Quarterly international team events

Qualifications

• Proven product management experience shipping customer experiences in fintech or another regulated domain.
• Translate compliance/tax/disclosure requirements into product logic, copy, and UI states.

Responsibilities

• Understand customer needs, regulatory realities, market landscape, and consumer insight into clear product propositions—then deliver them.
• Own flows and details that build confidence and speed.
• Build beginner pathways with guidance and guardrails, while keeping expert workflows fast and flexible.
• Incorporate tax logic, languages, products, and UX localisation so the product feels native per country.

Skills

Product management experience

Regulatory intuition

Strong UX judgment

Analytical mindset

Customer & market sense

Passion for investing

Job description

About Lightyear

We’re on a mission to make investing better for everyone in Europe. More specifically, we’re making it light years better (sorry… we had to!). We’re combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.

In just four years, we’ve gone from idea to fully regulated in both the UK and EU, launched across 25 countries, raised $58M, and built a 70+ strong team from Europe’s top fintechs and startups.

We’re backed by a stellar line-up of investors – including Lightspeed Venture Partners, Sir Richard Branson, Mosaic Ventures, NordicNinja, and some of Europe’s top founders like Taavet Hinrikus (Wise), Jaan Tallinn (Skype), and Markus Villig (Bolt).

TL;DR

Lightyear scaled from zero to $1B+ in customer assets in four years by obsessing over customer success. When customers win, we win.

As PM for Experience, you’ll do the figuring-out and the building: turn our system, regulatory setup, market reality, and customer mindset into crisp propositions - and ship them with quality and speed. This is a high ownership, high impact role, and your team will meaningfully improve the experience of European investors.

• Own the experience end-to-end: make investing simple and provide exceptional value for beginners and powerful for experts across web and mobile.
• Localise deeply: language, taxes, payments, onboarding, disclosures—a truly native feel in every country we serve.
• Deliver outcomes: raise activation, engagement, and trust through clarity, performance, and craft.

What you will do

• Figure it out → Ship it: Understand customer needs, regulatory realities, market landscape, and consumer insight into clear product propositions—then deliver them.
• Craft world-class journeys: own flows and details that build confidence and speed.
• Serve every skill level: build beginner pathways with guidance and guardrails, while keeping expert workflows fast and flexible—no bloat, just value.
• Localise for real markets: incorporate tax logic, languages, products, and UX localisation so the product feels native per country.
• Lead cross-functionally: partner tightly with Design and Engineering to scope, prioritise, and ship; balance craft with delivery.
• Decide with evidence: talk to customers; measure the performance; prove what works, kill what doesn’t.
• Raise the bar: set and enforce standards for clarity, performance, accessibility, trust signals, and consistency across core surfaces.

Requirements

• Passion for investing: you are building this product for yourself and then for the rest of Europe.
• Proven product management experience shipping customer experiences in fintech or another regulated domain.
• Regulatory intuition: translate compliance/tax/disclosure requirements into product logic, copy, and UI states.
• Strong UX judgment: you sweat copy, states, edge cases—and keep both beginner and expert paths clean and fast.
• Interest for AI and technology: comfortable with data, models, queries and systems.
• Analytical mindset: define meaningful metrics and make evidence-based calls.
• Customer & market sense: craft propositions that resonate with different European customer segments and needs.

Benefits

A competitive startup package including tax-advantaged EMI stock options that vest monthly after a one-year cliff.

Offices in central London (Old Street).

Flexible working hours.

A flexible approach to working remotely.

Private health insurance.

Enhanced parental leave.

All the usual office facilities, including free tea, coffee & snacks.

Dog-friendly office.

Quarterly international team events.