Product Lead, Customer Hub — Hybrid (3 days in-office)

Ocado Retail Ltd; Sunderland; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading online supermarket is seeking a Product Manager to oversee the product roadmap for its Customer Hub. You will manage the development lifecycle, coordinate with stakeholders, and enhance the customer service platform. The ideal candidate has strong product management experience and a background in Agile methodologies. This role offers a competitive package with a hybrid working arrangement.

Benefits

Private medical insurance

Discretionary annual bonus

Pension contributions

Employee discounts

Hybrid working options

Health and wellbeing initiatives

Qualifications

• Experience in product management or technical product ownership.
• Ability to understand complex technical systems and data flows.
• Strong collaboration and stakeholder management skills.

Responsibilities

• Define and execute the product roadmap for Project Zest.
• Collaborate with stakeholders to gather business requirements.
• Manage the product development lifecycle from inception to launch.

Skills

Product management

Agile product development

Stakeholder management

Technical understanding

Tools

Salesforce Service Cloud

Job description

A leading online supermarket is seeking a Product Manager to oversee the product roadmap for its Customer Hub. You will manage the development lifecycle, coordinate with stakeholders, and enhance the customer service platform. The ideal candidate has strong product management experience and a background in Agile methodologies. This role offers a competitive package with a hybrid working arrangement.