Process Manager (Fixed Term Contract)

Safeguard Global; Croydon; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading global workforce provider in Croydon is seeking a Process Documentation Lead for a 12-month Fixed Term Contract. You will gather and document processes to improve operations while ensuring optimal outcomes for Clients and Workers. The ideal candidate will have a proven track record in defining processes, be proficient in project management tools, and possess excellent communication skills. Join a community that values flexibility and autonomy in the workplace.

Benefits

Autonomy and flexibility

International networking

Continuous learning opportunities

Qualifications

• Proven track record in process architecture, documenting processes to Safeguard standards
• Hands-on experience creating detailed process maps and capturing workflows
• Skilled at engaging with operational Guardians at all levels to identify improvements

Responsibilities

• Document current processes and identify pain points for improvements
• Collaborate with teams to develop business cases and enhance satisfaction
• Ensure training materials reflect the latest SOP changes

Skills

Process architecture

Detailed process mapping

Operational understanding

Engaging with operational teams

Creating business cases

Proficiency in Smartsheet

Knowledge management systems

Fluent in English

Tools

Smartsheet

Knowledge Management systems

Job description

How about a job that works for you?

Ever dreamt of a role where you call the shots on where you work? Welcome to Safeguard Global! We're all about making work fit your life, not the other way around.

Our “work in any way” philosophy means tackling projects from the comfort of your couch, breaking up your day to run errands, or taking meetings from a cozy café in another country. At Safeguard Global, you have the flexibility to balance productivity with life’s moments while meeting your deadlines.

This role is a 12 month Fixed Term Contract

The role in a nutshell
This role is pivotal in our wider Operational Transformation program. We are reviewing all of our processes and our ways of working to ensure we provide the best possible outcomes. You will play a lead role in gathering and collating our process library and supporting the program to determine how we want our Guardians to do their jobs. You will be driving a best in class approach to process documentation, storage and knowledge content to ensure Guardians have everything they need to thrive and support our Clients and Workers.

How you will make a difference:

• Work closely with our subject matter experts to document the “as-is” view of all SOPs, providing a clear baseline of current processes.
• Review and analyse local or team-specific SOPs and work instructions, highlighting variations and inconsistencies.
• Identify pain points and areas for improvement, driving efficiency and enhancing overall satisfaction.
• Collaborate with the Transformation and Operations Teams to develop business cases, helping prioritise and deliver meaningful improvements.
• Ensure training materials and knowledge management articles are updated to reflect the latest SOP changes and refinements.
• Track and measure the effectiveness and benefits of implemented changes, supporting continuous improvement across the business.

What will make you stand out:

• Proven track record in process architecture, with the ability to document processes to Safeguard-standard formats and standards.
• Hands‑on experience creating detailed process maps, visually capturing workflows.
• Ability to quickly learn and understand how an operation functions and capture the processes in their raw format quickly.
• Skilled at engaging with operational Guardians at all levels to identify improvement opportunities and drive process enhancements.
• Experienced in creating compelling business cases and change rationales that influence decision‑making.
• Proficient in Smartsheet (or similar project and process management tools) to track tasks, workflows, and project progress.
• Knowledgeable about Knowledge Management systems, including procedures and governance for updating and creating new content.
• Able to work cross‑functionally, building productive relationships quickly to achieve results.
• Fluent in English, both written and verbal, with excellent communication skills.

About us:

We’re not bound by traditional ways of doing things. Yep, we enable global expansion without the risk for more than 1,500 clients, but what really sets us apart is our vibe. We’re a community of 900+ Guardians, spread‑out over 50+ countries, united by our dedication to a remote first and flexible workforce.

Why become a Guardian:

• Autonomy and Flexibility (work in any way): Remote first, with the flexibility to include life needs like school runs and gym breaks in your schedule, all while maintaining a high standard of work.
• ✈️ International environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• ⭐ Human centered culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:

Ready to join a workforce that shapes itself around your life, and embrace remote work like a pro? Apply by clicking on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, or provide a gentle update if you have been unsuccessful at this time.

Welcome to the future of work!

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.