Process Analyst

NHS Supply Chain; Nottingham; Hybrid; GBP 46,000 - 55,000; Full time

Job summary

A healthcare supply organization is seeking a Process Analyst to drive enterprise-wide process initiatives with a focus on strategic alignment and continuous improvement. You will influence macro-level transformation while collaborating with all levels of the organization. The role offers hybrid work flexibility, competitive salary, annual bonuses, generous holiday, and various employee benefits.

Benefits

Hybrid working opportunities

Annual bonus schemes

27 days holiday plus bank holidays

In-house training and support

Generous pension scheme

Access to flexible benefits

Paid volunteering leave

Qualifications

• Proven experience in delivering process frameworks within a complex organization.
• Experience in business analysis, and stakeholder management.
• Strong facilitation skills to engage at all levels.

Responsibilities

• Lead enterprise-wide process initiatives from governance to detailed mapping.
• Facilitate workshops to uncover opportunities and drive engagement.
• Own and evolve process architecture supporting strategic priorities.

Skills

Process frameworks

Stakeholder management

Facilitation skills

Critical thinking

Business analysis

Job description

Job Title: Process Analyst

Function: Strategy and Business Architecture

Location: Nottingham, Hybrid

Contract type: Permanent

Salary: £46,524 with potential to rise to £54,735 over 3 years

NHS Supply Chain currently has an opportunity for a Process Analyst to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first and to deliver against our strategic objectives.

This is a critical enterprise-wide role at the heart of our transformation journey. As our Process Analyst within the Process Architecture team, you’ll be the go-to expert for all things process. Driving clarity, consistency, and control across the organisation. You’ll shape how we work, influence strategic decisions, and embed a culture of continuous improvement.

We’re looking for a self-starter with the confidence and capability to lead from the front, take ownership, and deliver tangible impact. You’ll work across directorates, programmes, and functions, partnering with executives, programme managers, and operational teams to ensure our processes are fit for purpose, future-ready, and aligned to our strategic goals.

Responsibilities:

• Lead enterprise-wide process initiatives from governance and controls to detailed mapping and framework design.
• Facilitate workshops with stakeholders at all levels to uncover opportunities, align on outcomes, and drive engagement.
• Own and evolve our process architecture, ensuring it supports strategic priorities and operational excellence.
• Analyse cross-functional impacts of change, working closely with programme managers and technical teams.
• Train and mentor future process SMEs, building capability across the organisation.
• Champion process thinking embedding it into business projects, transformation programmes, and day-to-day operations.
• Deliver actionable insights through data analysis, visualisation, and stakeholder engagement.
• Create and maintain documentation that supports governance, change, and continuous improvement.

Why This Role is Different...

• Influence macro-level transformation in a nationally critical organisation.
• Operate at the intersection of strategy, architecture, and delivery.
• Be part of a high-performing, forward-thinking team that values clarity, ownership, and outcomes.
• Shape the future of how we work, your impact will be felt across the enterprise.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• In-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme
• Generous pension scheme (with us contributing 12% when you contribute 6%)
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

About Us

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

Requirements

• Proven experience in delivering process frameworks, mapping, governance, and controls within a complex organisation.
• Experience in business analysis, and stakeholder management.
• Strong facilitation skills and the ability to engage at all levels, from Execs to frontline teams.
• A proactive mindset, you take ownership, drive outcomes, and lead with confidence.
• Foster collaborative working, bringing the best out of matrix teams to drive aligned, high-impact outcomes.
• Exceptional critical thinking and strategic alignment capabilities.
• Ability to work across multiple business projects, balancing detail with big-picture thinking.
• A passion for continuous improvement and enabling others to grow as process leaders.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career.