Print Production Field Service Engineer

Taylor Higson; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global equipment provider is looking for a Field Service Engineer to oversee the installation, maintenance, and repair of production print equipment across the South of England. The ideal candidate will possess strong technical skills and experience in the digital printing industry. Competitive salary and benefits including a bonus, company car, and private health insurance are offered. This is an urgent hire with travel requirements.

Benefits

Company car/allowance

10% bonus

Private health insurance

Life assurance

Enhanced pension contributions

Qualifications

• Proven experience as a Field Service Engineer within the digital printing industry.
• Valid driving licence and willingness to travel.
• Experience with toner-based production print equipment.

Responsibilities

• Install, maintain, and repair toner-based production print equipment.
• Act as a point of escalation within the department.
• Provide on-site technical support and training to customers.

Skills

Technical and electro-mechanical fault-finding skills

Problem-solving abilities

Customer service skills

Education

HNC in Mechanics or Electrical Engineering

Tools

Xerox Iridesse

Canon imagePRESS

Konica Minolta AccurioPress

Ricoh Pro Series

HP Indigo 7800/12000

Job description

Overview

Field Service Engineer - Production Print - Surrey / Kent Based

Industry competitive salary package including 10% bonus, company car/allowance, private health, life assurance, and more. Home based with UK coverage

We’re working with a global equipment business who specialise in the field of imaging, information, and document solutions. Due to continued growth and success, they’re seeking an experienced Field Service Engineer to join their service team.

In this role, you will be responsible for the installation, maintenance, and repair of the companies catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction alongside managing service agents and acting as a point of escalation within the department.

The role involves extensive travel and will see this person cover the South of England and occasionally further afield based on workload.

Responsibilities

• Install, maintain, and repair a range of equipment, primarily toner-based production print equipment
• Act as a general point of escalation within the department
• Diagnose and troubleshoot technical issues, providing timely and effective solutions
• Monitor remote reporting software, pre-empting breakdowns and arranging maintenance proactively
• Provide on-site technical support and training to customers
• Maintain accurate records of service activities, including job reports and inventory management
• Collaborate with the technical support service agents and other team members to escalate and resolve complex issues
• Stay updated with the latest technological advancements and product updates.

The Person

• Proven experience as a Field Service Engineer or similar within the digital printing industry within another capital equipment business, ideally with experience of toner-based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar
• HNC in Mechanics or Electrical Engineering, or experience based equivalent
• Strong technical and electro-mechanical fault-finding skills
• Excellent problem-solving abilities and attention to detail
• Outstanding customer service skills with the ability to communicate effectively
• Ability to work independently and manage a flexible schedule
• Valid driving licence and willingness to travel.

Salary & Benefits

An industry competitive salary plus package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more, is on offer for this hire.

This role is an urgent hire, please get in touch for immediate consideration.