Primary Care - Receptionist & Care Navigator

Primary Care 24; Liverpool; On-site; GBP 18,000 - 21,000; Full time

Job summary

A healthcare service provider in Liverpool is looking for a Care Navigator/Medical Receptionist. In this role, you will provide exceptional customer service within a compassionate environment, handling calls and assisting both patients and healthcare professionals. You must have strong communication skills, flexibility in working hours, and IT proficiency. The position offers a permanent contract, a salary of £18,067.55 per annum for 27.5 hours per week, along with numerous benefits including NHS pension scheme and well-being support.

Benefits

27 days annual leave

NHS pension scheme

Cycle to work scheme

Colleague well-being package

Qualifications

• Customer service and administration experience are required.
• Flexibility to work in a team and independently.
• Ability to record accurate data confidentially.

Responsibilities

• Provide care navigation call handling duties.
• Open & close premises and complete security checks.
• Ensure patients are greeted professionally and politically.
• Provide administration support to the primary care team.
• Record essential information using EMIS Web system.

Skills

Customer service experience

Excellent verbal and written communication skills

IT skills including all Microsoft packages

Experience in call handling and reception positions

Tools

EMIS

Job description

Primary Care - Receptionist & Care Navigator

Care Navigator & Medical ReceptionistDo you have customer service and administration experience? We are looking for a Care Navigator/Medical Receptionist, which is a dual role in our Primary Care Hub and GP practices. You will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.Salary: £18,067.55 per annum,Location: Primary Care Netherley Health CentreContract: PermanentShifts: Various shifts between Monday Friday between 07.45 18.30, 27.5 hours per weekWhat will you be doingProvide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.Open & close premises, complete security checks and ensure all clinical rooms are prepared.Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.Ensure that all patients and visitors are greeted professionally & politely and attendance is logged through the system. Deal with any questions and queries that arise.Provide administration support to the wider primary Care team and action and follow up calls to other services as required.Provide operational support to the onsite practice team and clinical team.Record all essential information in a concise and accurate manner using EMIS Web system processes.Liaise with other services to request any instructions given by the clinical team, ensure all information logged.Understand local referral arrangements/pathways for holistic support from a wide range of sectors.Ensure patient confidentiality at all timesBe familiar with and adhere to PC24 Standard Operating Procedures.Be patient focused, ability to show patience, empathy and compassion via the telephone and face to face.

Main duties of the job

What do I needExcellent verbal and written communication skills.Flexibility to work as a team and independently.An understanding of the importance of recording accurate data in a confidential mannerGreat IT skills including all Microsoft package experience of EMIS is also desirable.Previous experience in a call handling and reception positionsAbout usPrimary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

About us

Whats on offer?£18,067.55 per annum,Permanent contract, 27.5 hours per week27 days annual leave (pro rata) previous NHS service will be taken into account.NHS pension schemeNHS car fleet schemeNHS home electronics schemeCycle to work schemeEligible to apply for blue light cardColleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.Colleague eventsCome join our proud team!This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Job responsibilities

Care Navigator & Medical Receptionist

Do you have customer service and administration experience? We are looking for a Care Navigator/Medical Receptionist, which is a dual role in our Primary Care Hub and GP practices.You will provide excellent customer service to patients, carers, healthcare professionals and other services when making calls on behalf of PC24 GP practices and do so in a caring and compassionate manner.

Salary: £18,067.55 per annum,

Location: Primary CareNetherleyHealth Centre

Contract: Permanent

Shifts: Various shifts between Monday Friday between 07.45 18.30, 27.5 hours per week

What will you be doing

• Provide care navigation call handling duties on behalf of the PC24 practices, in line with PC24 processes and procedures.
• Open & close premises, complete security checks and ensure all clinical rooms are prepared.
• Ensure through effective communication that all calls are directed to the most appropriate clinician and/or service, identify and escalate any emergency callers to appropriate ambulance services.
• Ensure that all patients and visitors are greeted professionally & politely and attendance is logged through the system. Deal with any questions and queries that arise.
• Provide administration support to the wider primary Care team and action and follow up calls to other services as required.
• Provide operational support to the onsite practice team and clinical team.
• Record all essential information in a concise and accurate manner using EMIS Web system processes.
• Liaise with other services to request any instructions given by the clinical team, ensure all information logged.
• Understand local referral arrangements/pathways for holistic support from a wide range of sectors.
• Ensure patient confidentiality at all times
• Be familiar with and adhere to PC24 Standard Operating Procedures.
• Be patient focused, ability to show patience, empathy and compassion via the telephone and face to face.

What do I need

• Excellent verbal and written communication skills.
• Flexibility to work as a team and independently.
• An understanding of the importance of recording accurate data in a confidential manner
• Great IT skills including all Microsoft package experience of EMIS is also desirable.
• Previous experience in a call handling and reception positions

About us

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff.We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities.We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

Whats on offer?

• £18,067.55 per annum,
• Permanent contract, 27.5 hours per week
• 27 days annual leave (pro rata) previous NHS service will be taken into account.
• Cycle to work scheme
• Eligible to apply for blue light card
• Colleague wellbeing package - which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.

Come join our proud team!

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.

Person Specification

General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.