Presales Solutions Consultant

Verifone; Greater London, Ashford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading electronic payment solutions provider in the UK is seeking a Presales Solutions Consultant to bridge Sales, Product, and Customer Success. The role involves presenting tailored payment solutions, documenting customer requirements, and providing technical support for RFPs. Candidates should possess strong technical and commercial skills, with the ability to communicate complex concepts clearly. The position may require some travel across the UK, ensuring a deep understanding of the card payment ecosystem is essential.

Responsibilities

• Serve as the liaison between Sales, Product, and Customer Success.
• Present and demonstrate technical solutions to clients.
• Document customer requirements in a Function Requirements Document.
• Provide technical input for RFPs and RFIs.
• Assist in transition meetings to ensure a smooth customer experience.

Skills

Self-motivated

Technical skills with Verifone hardware

Understanding of card payment life-cycle

Commercial skills

Adaptability to learn new solutions

Microsoft Office skills

Good presentational skills

Job description

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

About The Role

In this pivotal role, you’ll act as the bridge between Sales, Product, and Customer Success, helping clients achieve their goals through innovative, secure, and scalable payment solutions. You’ll leverage your deep understanding of the card payments ecosystem spanning both card-present and eCommerce environments to design and deliver tailored solutions.

As our Presales Solutions Consultant, you’ll confidently present and demonstrate technical solutions to audiences at all levels, from CTOs and CIOs to implementation teams, communicating complex concepts in a clear and compelling way. You’ll also apply your expertise in payment security and compliance, engaging effectively with client security teams and PCI QSA organisations to ensure every solution meets industry standards.

Sales Engagement :

• During a sales engagement, the Pre Sales Solutions Consultant will need to understand customer requirements and guide them to a solution through consultative selling approach. This can involve mapping customer requirements onto the solutions that Verifone can provide and / or offering alternative ways of achieving the same goal without the need to change Verifone’s standard solution offerings. The Pre Sales Solution Consultant will be responsible for documenting the stated requirements into a Function Requirements Document (FRD); detailing each of the requirements, how they will be met and identifying gaps, if any. This document is a key deliverable for a sales engagement, and forms part of the successful hand over from sales to Product (where new features development may have to be incorporated into the roadmap) and to other delivery teams. You will also assist customers in understanding integration requirements and supporting proof of concept integrations. Once the sale is completed, the Pre Sales Solutions Consultant will assist with transitioning the customer interactions to the delivery teams and will be required to attend transition meetings, with the aim to provide a smooth customer experience.

RFP / RFI Support :

• From time to time, Merchants will submit Requests for Information and Request for Proposal. The Pre Sales Solution Consultant is responsible for providing technical input into these documents and assisting with content from other contributing teams. The Pre Sales Solutions Consultant will also work to ensure that the document is delivered on time, is of excellent quality and has been peer reviewed and signed off by the relevant teams including but not limited to Commercial, Product, Legal, Finance teams.

Skills and Experience We Desire

• Self-motivated and ability to work with minimal supervision
• Ability to convey complex concepts using appropriate language for the given audience
• Good technical skills including ability to work with Verifone hardware products with an ability to load and operate devices
• Good working knowledge of the entire card payment life-cycle
• Good commercial skills, including an understanding of how sales engagements work
• Ability to learn new solutions and keep abreast of card payment industry developments
• Good working Knowledge of Microsoft Word, Excel, Power Point, Teams etc
• Must be prepared to travel mainly in the UK and occasional overseas travel
• Good presentational skills for both Face to Face and Phone / Web-based meetings

Our Commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.