Practice Receptionist

NHS; Nottingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare practice in Nottingham is looking for a part-time receptionist/admin person to join their team. The role involves providing excellent service to patients, managing appointments, and performing various administrative tasks. Ideal candidates will have great communication skills, attention to detail, and PC literacy. Experience in a healthcare setting is desirable. This is a permanent role offering flexible working hours across mornings, afternoons, and evenings.

Qualifications

• Proven experience in a busy reception environment.
• Demonstrated ability to manage a varied workload efficiently.
• Strong IT and keyboard skills.
• Willingness to undertake further training.

Responsibilities

• Answering telephone calls and dealing with face to face enquiries.
• Scheduling appointments for patients.
• Maintaining a clean reception area.
• Dealing with all requests in an efficient and courteous manner.

Skills

Communication skills

Organisational skills

Attention to detail

Ability to work under pressure

Flexible working attitude

Education

GCSE English (or equivalent), Grade C or above

Good standard of general education

Tools

Computerised recording systems

Job description

Job summary

St Luke's Surgery is an inner city Surgery looking for a highly motivated and enthusiastic individual to join the practice as a receptionist/admin person.

You will be required to deliver a friendly, efficient service and create a warm and welcoming atmosphere for all patients, with the key aim of retaining and attracting new patients. We are looking for a highly motivated and enthusiastic individual who has good communication and organisational skills and works efficiently under pressure.

You will be required to work as part of a team or as an individual. A positive attitude is required as is being motivated, compassionate, flexible and enthusiastic. Previous General Practice experience and audio typing is desirable, but all applicants are welcome. Good IT / keyboard skills are essential. The post involves working each day covering mornings, afternoon, and evenings on a rota over four or five days.

Main duties of the job

Duties include making appointments, dealing with enquiries from patients & health professionals. Administration tasks to include typing, document scanning & data entry.

• Have a thorough approach to work
• Work to deadlines
• Excellent communication skills
• Flexible & ability to work efficiently under pressure
• Administer all bookings, cancellations & no‑shows, in line with policies
• Deliver excellent patient service
• Fulfil all reasonable requests from patients to ensure their satisfaction & safety
• Deal with all enquiries in a professional & courteous manner, in person, online, on the telephone
• Keep up to date with current protocols & to provide up to date information to patients
• Always adhere to all surgery policies & procedures
• Provide reports, as required, for other staff & management
• Carry out instructions given by the Practice Manager & Practice GP's
• Be involved & contribute towards the team
• Assist in keeping the reception area clean & tidy, at all times

About us

St Luke's Surgery is a well-established inner city practice with a patient list size of approximately 5000.

Our second CQC inspection in 2019 rating was good.

• Friendly management and reception staff.
• System used EMIS Web.
• Two partner GPs, with 2 additional longterm locum GP's
• Health care assistant with range of skills currently well supported by our Practice Nurse
• Part of Nottingham City CCG/PCN and members of Nottingham City GP Alliance.
• Work Collaboratively with the other GP Practice within Radford Health Centre.

Details

Date posted: 02 Rhagfyr 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A1908-25-0002

Job locations

Radford Health Centre

Ilkeston Road

Nottingham

NG7 3GW

Job responsibilities

• Answering telephone calls and dealing with face to face enquiries.
• Politely greeting patients and visitors to the centre.
• Explaining the practice procedures to new patients.
• Dealing with all requests in an efficient and courteous manner.
• Opening post and forwarding it onto the relevant parties.
• In charge of the doctors diary.
• Writing letters and correspondence on behalf of the surgery and medical staff.
• Scheduling appointments for patients.
• Updating the surgeries computer system with appointments and personal details.
• Maintaining a clean reception area to show a professional image.
• Arranging for clinical nurses to check a patients blood pressure, height and weight.
• Making sure that the appointments system runs smoothly.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Screening enquiries for the doctors and medical staff.
• Registering new patients at the surgery.
• Checking patients in and out.
• Accurately collecting information and personal details about patients.
• Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals.
• Ensuring that all medical samples are correctly labelled.
• Filing away the results of tests.
• Liaising with couriers and delivery companies.
• Arranging prescriptions for patients.
• Making sure that the medical consulting rooms and surgery is fully stocked with essential supplies.
• Organising meeting between the practise staff and senior managers.

Person specification

Personal attributes (Essential)

• Ability to work under pressure in a busy environment
• Ability to manage and prioritise a varied workload and to work to deadlines
• Excellent interpersonal and communication skills.
• Ability to work as part of a team
• Flexible working attitude
• Good telephone manner
• Attention to detail and accuracy
• Ability to meet deadlines
• Problem Solving
• Good interpersonal skills

Training (Essential)

• Evidence of recent personal development
• Willingness to undertake training when required.

Qualifications (Essential)

• GCSE English (or equivalent), Grade C or above
• Good standard of general education
• IT and Keyboard skills

Desirable

• ECDL, Clait or equivalent
• Experience of working on a patient reception
• Practical experience of computerised recording systems
• DBS clearance

Special requirements (Essential)

• Knowledge of the Data Protection Act

Employer details

St Luke’s Surgery

Radford Health Centre

Ilkeston Road

Nottingham

NG7 3GW

Employer’s website

https://www.stlukessurgery-nottingham.co.uk/