Practice Manager - Spring Lodge Veterinary Group

Spring Lodge Veterinary Group - Broomfield Road; Witham; On-site; GBP 34,000 - 40,000; Full time

Job summary

A veterinary practice in Witham is seeking a Practice Manager to oversee daily operations and support a dedicated team. You will play a key role in managing HR policies, client relationships, and team engagement. This full-time position offers a salary of up to £40,000 DOE, with excellent benefits including annual leave, private medical insurance, and a supportive work culture.

Benefits

Work-Life Balance

6.6 weeks annual leave

Private Medical Insurance

Discounted gym membership

Pension scheme

Qualifications

• Ideally, previous experience in the veterinary sector (though not essential).
• Ability to build relationships across all levels.
• Genuine interest in both animal welfare and team wellbeing.

Responsibilities

• Overseeing day-to-day operations and ensuring smooth workflows.
• Managing HR policies and employee relations.
• Supporting client relationships by handling enquiries and complaints.

Skills

Strong communication skills

Organisational skills

People-oriented approach

Confidence with operational systems

Empathy and resilience

Job description

Overview

Join Our Team as a Practice Manager
Up to £40,000 DOE, with flexibility for the right candidate

We are looking for an enthusiastic and people-focused Practice Manager to support our leadership team and help drive the continued growth and excellence of our thriving veterinary group. This is an exciting opportunity to play a key role in shaping the future of our clinics while supporting a dedicated and compassionate team.

Role Details

Working alongside the Director of Practice, you will act as a vital link between our team members, clients, and business operations. You’ll oversee daily practice management, inspire and support colleagues, and help ensure we continue delivering the highest standard of veterinary care.

Responsibilities

• Overseeing day-to-day operations and ensuring smooth workflows across our sites
• Managing HR policies and processes, including employee relations
• Coordinating veterinary rota management
• Supporting client relationships by handling enquiries, feedback, and complaints with professionalism
• Ensuring compliance with veterinary regulations and health & safety standards
• Driving team engagement, fostering collaboration, and maintaining a positive workplace culture
• Assisting with operational challenges and implementing solutions to improve performance and client satisfaction

What We’re Looking For

• Strong communication and organisational skills
• A people-orientated approach, with the ability to build relationships across all levels
• Confidence with Excel and operational systems
• Empathy, resilience, and a solution-focused mindset
• A genuine interest in both animal welfare and team wellbeing
• Ideally, previous experience in the veterinary sector (though not essential for the right person)

Why Join Us?

At Spring Lodge Veterinary Group, you’ll be part of a supportive and welcoming team culture where your contribution is truly valued. We offer:

• A chance to make a real difference in a respected local practice
• Excellent facilities and resources, including surgical and medical equipment at hospital standard
• A full-time rota based on 40 hours per week, Monday to Friday, with no weekend or out-of-hours work (flexibility available)
• A close-knit team with regular social events, wellbeing champions, and qualified mental health first aiders

Benefits

Because Our People Matter

We recognise that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary of up to £40,000 DOE, you will benefit from:

• Work-Life Balance
• 6.6 weeks annual leave
• Increasing holiday allowance based on length of service
• Your birthday as a paid day off

• Wellbeing
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Private Medical Insurance
• Cycle to Work scheme
• Initiatives focused on employee wellbeing, including discounted gym membership
• Non-accidental injury support

• Development
• Certificate support
• Learning and development opportunities via the IVC Evidensia Academy
• Access to Vetlexicon - our online encyclopaedia provider
• Infection Prevention and Control Programme
• Quality Improvement Programme

• Additional
• Pawsome Benefits - reward gateway giving discounts and cashback with 100’s of retailers
• Pension - 5% Employee/3% Employer
• Discounted staff pet care

Closing date for this role is Friday 26th September

Up to £40,000 DOE