Practice Manager

Medivet Group; Wirral; On-site; GBP 35,000; Full time

Job summary

Medivet Group is seeking a Practice Manager to oversee the daily operations of their New Ferry and Bromborough clinics. This full-time role emphasizes exceptional client care, team management, and commercial performance, with a salary of up to £35,000. The ideal candidate will bring a strong understanding of veterinary practice environments, financial management skills, and a commitment to regulatory compliance and exceptional service.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks’ annual leave plus Bank Holidays

Additional ‘Day for You' leave

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Qualifications

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Good numeracy and analytical skills.

Responsibilities

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice.
• Manage the planning and execution of the practice rotas to ensure optimum service levels.
• Set the team up for success through effective recruitment and induction.
• Promote the practice externally through local community events.

Skills

Knowledge of practice environments

Exceptional care understanding

Regulatory compliance

Financial management

Resource planning

Coaching and influencing

Proficiency in Microsoft Office

Numeracy and analytical skills

Team management

Job description

Do you enjoy working with animals but prefer the non-clinical side of practices?

We are looking for a Practice Manager to ensure smooth and efficient day to day running of our Medivet New Ferry and Medivet Bromborough practices.

You will be managing our amazing teams (circa 11 team members)across these 2 sister clinics ensuring we deliver exceptional care to clients, patients and colleagues whilst maximising the commercial performance of your practices!

You will be supported in your position by the Regional Operations Director to ensure success in every aspect!

It’s a full time position covering which includes a 40-hour weekMonday to Friday withno weekends required.

Key Benefits

• Salary is up to £35,000per year

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.

• Life Assurance 3 x salary.

• Access to 24-hour counselling by phone or in person should you feel you need support.

• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.

• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.

• Interest free Season Ticket Loan.

• Cycle to Work scheme.

• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.

• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.

• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.

• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.

• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.

• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.

• An understanding and appreciation of exceptional care and how this improves the client experience.

• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.

• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.

• Experience of resource planning.

• Experienced in using coaching and influencing skills to get the best out of every colleague.

• Proficiency with computer systems, experience of using Microsoft Office

• Good numeracy and analytical skills.

• Experience of managing and leading a team.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients.

Being part of Medivet means being part of a forward-thinking and caring environment with the very bestequipment and treatment options available, and the very besttreatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.