Practice Administrator

Park Surgery; Tees Valley; On-site; GBP 20,000 - 28,000; Full time

Job summary

A local healthcare provider in Tees Valley is seeking a Practice Administrator to manage prescription administration and medical records management. The ideal candidate has experience in primary care, GCSE qualifications, and knowledge of SystmOne. This role offers the opportunity to work within a supportive team environment while ensuring high-quality patient care.

Benefits

Friendly, experienced practice team

Training practice

Practice culture promotes excellent work/life balance

CQC rated as Good in all areas

Qualifications

• Experience of Working in Primary Care.
• Willingness to attend training as required.
• Previous medical coding experience.
• Experience of Call and Recall systems within Primary Care.

Responsibilities

• Assist in the production of all administrative areas within the practice.
• Manage prescription administration and medical records.
• Collect repeat prescription requests from email and task system.
• Respond to enquiries from patients and manage communication efficiently.

Skills

Time Management

Flexibility

Ability to work independently and within a team

Understanding of confidentiality

Knowledge of audits

Education

Educated to GCSE level or equivalent

GCSE Mathematics & English (Grade A to C) or equivalent

Tools

SystmOne Clinical System

Job description

Anexciting opportunity has arisen for a Practice Administrator to join our friendlyteam. You will assist in the production of all administrative areas within thepractice. Undertake work to process prescriptions, patient registration andmedical records management.

Main duties of the job

Joining the Administration Team you will be responsible for prescription administration and medical records management including coding and summarising of hospital correspondence .

About us

We are a busy GP Surgery that operates over 3 sites locatedin central Middlesbrough and Thorntree estate, offering first classpatient-centred primary care to a combined list size of circa 13,000 patients.

• SystmOne computer system
• Friendly, experienced practice team
• Training practice
• Practice culture promotes excellent work/life balance
• CQC rated as Good in all areas

Job responsibilities

Job Responsibilities

PRESCRIPTION ADMINISTRATION

• To print off repeat medication requests from the surgery website at least twice daily.
• To collect repeat prescription requests from the email and task system.
• To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations or investigations.
• To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly.
• To ensure that patient queries on medication are highlighted to the relevant GP
• Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications
• Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians
• Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, co-ordinate medication reviews/changes and continuous improvement.
• Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives
• Maintain knowledge and stay up to date with Practices formulary and national restricted drugs list
• Work under direction from lead GP to make drugs inactive if they have never been issued, or have not been issued for the specified period of time.

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Processing and distributing incoming and outgoing mail
• Filing and retrieving paperwork/correspondence, including filing to patient records
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave in all non-clinical areas of the practice, work reasonable overtime when required, which may include weekend and evening work.

MEDICAL RECORDS MANAGEMENT

• Read Coding information into the practice clinical system
• Filing and retrieving paperwork
• Extraction of necessary data from clinical correspondence and input into electronic patient Record.
• File copies of hospital referrals.
• File hospital letters.
• Scanning of letters and relevant correspondence into patients notes.
• Summarisation of patients notes when requested.
• Reviewing medical records and producing an accurate summary of the patients medical history.
• To assist in the production of information for clinical audits as requested by the GPs/Management team, including building and maintaining audits within the appropriate set timeframe.
• Processing new patient registrations and deductions
• Read coding the new patient information into the practice clinical system
• Liaise with PCSE as required

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (Grade A to C) or equivalent

Experience

• Experience of Working in Primary Care
• Willingness to attend training as required
• Previous medical coding experience
• Experience of Call and Recall systems within Primary Care
• Working with Systmone Clinical System

Knowledge/IT/Skills

• Time Management
• Flexibility
• Ability to work independently and within a team
• Understanding of confidentiality
• Knowledge of audits

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.