Post Office Branch Manager - Customer Service Lead

Soho Food & Wine; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local retail convenience store is seeking a Post Office Branch Manager to ensure smooth operations and deliver excellent customer service. The ideal candidate will have experience in retail or customer service, strong management skills, and a focus on compliance and community engagement. This full-time role offers the chance to contribute positively to the local community while developing management skills. Pay is £12.71 per hour, with expected hours of 47.5 per week in a day shift schedule.

Qualifications

• Previous experience in a retail or customer service environment is essential.
• Experience in managing or supervising a team is highly desirable.
• Familiarity with financial transactions and basic accounting principles is advantageous.

Responsibilities

• Overseeing daily operations and ensuring efficient service delivery.
• Managing staff schedules, training, and promoting teamwork and high performance.
• Handling customer inquiries and complaints with professionalism.
• Maintaining accurate financial records, including cash handling.
• Ensuring compliance with all postal regulations and health standards.

Skills

Customer service experience

Team management

Organisational skills

Communication skills

Problem-solving

Job description

A local retail convenience store is seeking a Post Office Branch Manager to ensure smooth operations and deliver excellent customer service. The ideal candidate will have experience in retail or customer service, strong management skills, and a focus on compliance and community engagement. This full-time role offers the chance to contribute positively to the local community while developing management skills. Pay is £12.71 per hour, with expected hours of 47.5 per week in a day shift schedule.