Platform Assurance Lead

Marks & Spencer; United Kingdom; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a proactive individual to oversee change management processes and risk governance within cloud-based data platforms. The role includes engaging with cross-functional teams, simplifying technical information, and developing Power BI dashboards to track performance metrics. This position offers a hybrid work model with a range of employee benefits, ensuring a supportive and inclusive environment for all staff.

Benefits

20% colleague discount across all products

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Tailored induction and training programs

Wellbeing support including 24/7 Virtual GP

Charity volunteer day

Qualifications

• Strong understanding of change governance and risk management.
• Experience simplifying technical information.
• Ability to develop reporting requirements.

Responsibilities

• Embed change management processes and support daily releases.
• Track and elevate risks and issues across teams.
• Maintain governance controls across platform activity.
• Define onboarding and incident response processes.
• Own Power BI dashboards for tracking metrics.

Skills

Proactive and detail-oriented

Understanding of change governance

Risk management

Compliance within cloud-based platforms

Engaging with cross-functional teams

Interpreting technical information

Working with data

Tools

Power BI

Job description

Who You Are

• You’re a proactive and detail‑oriented individual who thrives on driving structure, rigour, and accountability across complex platforms.
• You have a strong understanding of change governance, risk management, and compliance within cloud‑based data platforms.
• You're confident engaging with cross‑functional teams to ensure consistent ways of working and clarity of ownership.
• You’re comfortable interpreting technical information and simplifying it.
• You enjoy working with data and thinking about how metrics, reporting, and insights can be used to drive accountability and improve decision‑making.

What You Will Do

• Embed and evolve change management processes across the platform, supporting daily releases while reducing risk.
• Proactively identify, track, and elevate risks and issues across teams, ensuring timely resolution and accountability.
• Maintain governance controls including access compliance, policy adherence, and audit readiness across platform activity.
• Oversee environment integrity by defining clear onboarding, usage, and incident response processes.
• Develop reporting requirements and own Power BI dashboards to track change, risk, and compliance metrics.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever‑evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third‑party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry‑leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more diligent, inspiring digital era. We’re reconsidering how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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