Planning and Reporting Team Leader HEO

Government Recruitment Service; Newcastle upon Tyne; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A government agency is seeking a Higher Executive Officer (HEO) Team Leader for its Retirement Services Planning and Reporting Team in Newcastle upon Tyne. This role focuses on analyzing operational data and leading a small team to achieve exceptional service delivery outcomes. Applicants should demonstrate strong analytical and stakeholder communication skills. The position offers hybrid working arrangements, with the office being the primary work location for 60% of the time, allowing flexibility for the right candidate.

Qualifications

• Experience in analysing large datasets to create operational delivery plans.
• Ability to critically analyse management information for decision making.
• Proficient in communicating and influencing stakeholders.

Responsibilities

• Analyse operational data to create delivery plans.
• Identify areas for improvement based on management information.
• Communicate insights to stakeholders for operational priorities.
• Compile and present reports to departmental leaders.
• Manage a small team to achieve operational outcomes.

Skills

Analytical skills

Stakeholder communication

Team leadership

Job description

DWP are looking to fill Higher Executive Officer (HEO) Team Leader roles in the Retirement Services Planning and Reporting Team. Retirement Services delivers complex services to circa 14 million customers across 25 sites.

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Please note we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for this role.

We can never guarantee sponsorship; requests will be considered in line with the relevant DWP guidance and Home Office policy in place at the time.

Key Responsibilities include, but are not limited to:

• Analysing large amounts of Operational Data and Management Information (MI) to create concise, compelling and sound Operational Delivery Plans.
• Critically analysing MI, to identify areas for action, resolving issues and making suggestions for improvement.
• Communicating and influencing stakeholders across the Department using Operational Data to drive forward operational priorities and to provide insight into the overall Performance within their Product Lines.
• Compiling reports and creating products and presenting findings to Departmental Leaders in a meaningful and impactful way to ensure successful service delivery outcomes are achieved.
• Leading a small team to deliver exceptional outcomes to support successful operational delivery, accountable for managing workloads, attendance and conducting regular face to face performance reviews confidently addressing risks to performance.
• Leading by example and providing inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
• Operating as part of a team focussed on agreed goals and priorities to achieve collective commitments, effectively managing resources in an everchanging organisational structure to drive efficiencies and keep costs down.