Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pharmacy chain in Manchester seeks a Pharmacy Technician to provide patient-centric care and assist pharmacists. Candidates will gain essential skills through a structured training program and must be flexible with their schedules. The role involves customer engagement, prescription assistance, and inventory management. Prior experience in retail and PTCB certification are preferred. Competitive hourly pay range of $16.50 - $20.00 is offered.

Qualifications

• Willingness to work a flexible schedule, including evenings and weekends.
• Six months of experience in a retail environment preferred.
• PTCB certification preferred.

Responsibilities

• Assist pharmacist under direct supervision in the practice of pharmacy.
• Engage customers and patients by greeting them and offering assistance.
• Assist with inventory management and maintain a clean pharmacy.

Skills

Fluent English

Good math skills

Good computer skills

Job description

Overview

Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you\'ll be front and center – interacting with our customers and developing strong patient relationships. Walgreens is proud to invest in an earning-and-learning Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship guides you toward becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helps you maintain the high level of skill required in the pharmacy care industry. The program provides you with a nationally recognized, portable credential to advance your career.

Whether you are new to working in pharmacies or are an experienced Pharmacy Technician, you can apply now. Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The training program includes courses, learning activities, and resources designed to give you foundational and advanced knowledge, skills, and on-the-job experiences to prepare you to become a certified pharmacy technician.

Responsibilities

• In accordance with state and federal regulations, assist the pharmacist, under direct supervision, in the practice of pharmacy. Assist with other Pharmacy Department duties in accordance with Company policies and procedures.
• Use pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assist with and coach technicians in the operation of pharmacy systems and cashiers in operating the pharmacy cash registers.
• Model and deliver a distinctive and delightful customer experience.

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with all team members to deliver a distinctive experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Develop strong relationships with our most valuable customers.

Operations

• Under pharmacist supervision, assist in the practice of pharmacy in accordance with state, federal, and company policy. Follow the Walgreen Co. Pharmacy Code of Conduct.
• Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including entering patient and drug information into pharmacy systems, filling prescriptions, verifying medicine, checking for interactions, and assisting with scheduling and workflow.
• Report prescription errors to the pharmacist on duty and adhere to Company policies and the Quality Improvement Program.
• Adhere to Good Faith Dispensing policies during all applicable prescription dispensing activities.
• Register related sales on the assigned cash register, handle cash as required, and assist customers in locating products.
• Handle telephone calls that do not require the pharmacist\'s personal attention, including calls to physicians.
• Process (correct and resubmit) manual claims for third-party prescription services and perform other clerical duties as assigned.
• Assist with inventory management, including ordering, unpacking, checking, and storing shipments. Maintain knowledge of asset protection techniques and file claims for overages, shortages, order errors, or damaged goods involving Rx drugs.
• May assist the pharmacist in administering clinical services, including collection and proper labeling of specimens, and coordinate clinical services with Walgreens healthcare clinics and external providers.
• Help develop and maintain good relationships with local medical communities through detailing and outreach to health groups, retirement homes, and other forums to support growth opportunities.
• Assist with maintaining a clean and orderly Pharmacy Department and ensuring adequate supplies.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

Training & Personal Development

• Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification/registration. Otherwise, earn PTCB certification as a condition of promotion to senior technician.
• Attend training requested by the Manager and acquire continuing education credits. Maintain knowledge and skills in healthcare and pharmacy, including latest news and developments.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekends.

Preferred Qualifications

• Six months of experience in a retail environment (preferred).
• Prior work experience with Walgreens (preferred).
• Good math skills for accurate prescription filling, including counting, measuring, and weighing medications (preferred).
• Good computer skills (preferred).
• Knowledge of store inventory control (preferred).
• PTCB certification (preferred).

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on geography, skills, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please visit the Walgreens benefits page. If applying on a job board or unable to click, copy and paste the URL: jobs.walgreens.com/benefits

Salary Range: $16.50 - $20.00 / Hour