Pharmacy Technician

Downing Drive Surgery; England; On-site; GBP 25,000 - 30,000; Part time

Job summary

A healthcare facility in the United Kingdom is looking for a highly motivated Pharmacy Technician to join their team for approximately 14 hours per week. Key responsibilities include managing medicines management plans, supporting patient services, and ensuring effective communication with patients and healthcare providers. The ideal candidate will be a qualified and registered Pharmacy Technician with experience in a healthcare environment. This role encourages proactive staff involvement in improving patient care.

Qualifications

• Experience working in a pharmacy or healthcare environment.
• Knowledge of prescription processes and medicines management.
• Strong ability to handle sensitive information discretely.

Responsibilities

• Support safe and effective medicines management.
• Process and manage repeat prescriptions.
• Communicate effectively with patients about medication changes.

Skills

Excellent communication skills

Strong knowledge of medicines management

High level literacy and numeracy skills

Education

Qualified and registered Pharmacy Technician

At least 5 passes at GCSE Level

Tools

SystemOne

Microsoft Office

Job description

DowningDrive Surgery is looking for a Pharmacy Technician to jointheirworkforce to work approx. 14 hours per week! We are looking for someone who is highly motivated, organised andhas a positive can-do attitude. Please see attached the Job Descriptionand Person Specification for more information on the position.

Developand manage a medicines management plan and deliver patient services asdetermined by practice policy and local and national guidance.

Supportthe medicines management team, in order to maximise cost-effective prescribingand improve the quality of patient care.

Underthe direction of the Practices, we expect that you will be able to workindependently and manage your own workload. You will need excellentcommunication skills to be able to liaise with patients, primary care staff,community pharmacists and other partners.

Main duties of the job

The Pharmacy Technician is responsible for supporting safe, effective, and efficient medicines management within the practice. This includes completing medicines reconciliation from hospital discharges, outpatient correspondence, and new patient registrations, ensuring accurate and up-to-date medication records and appropriate long-term condition recalls. The role involves managing repeat prescriptions and medication queries in line with legal and practice requirements, triaging requests via internal systems including Accurx and SCA processes, and providing medicines information to patients within scope. The Pharmacy Technician supports medicines optimisation and prescribing safety, including lipid management, DOAC monitoring, requesting and reviewing blood results, and reducing prescribing errors. They may deliver vaccinations under approved PGDs, maintain accurate clinical records, and contribute to medicines audits, MHRA safety alerts, governance, and quality improvement initiatives. Effective communication and collaboration with GPs, nurses, community pharmacies, and wider healthcare providers is essential, alongside active participation in relevant practice and pharmacy meetings.

About us

DowningDrive Surgery is a well-established GP practice, based in the heart ofEvington, Leicester (LE5 6LP), serving approx. 6,900 patients. We use SystmOneas our clinical system and allocate a named GP to every patient to ensurecontinuity of care for patients. We pride ourselves on deliveringcompassionate, holistic healthcare that meets the need of every individual. Inaddition to our clinical expertise, Downing Drive Surgery is a GP TrainingPractice, hosting GP Registrars, and medical students. We are always lookingfor ways to improve the way we work and the care we provide. We encourage staffto be proactive, share ideas, and get involved in making positive changes atthe practice.

Job responsibilities

Thefollowing are the core responsibilities of the Pharmacy Technician:

• Completemedicines reconciliation from hospital discharge letters and outpatientcorrespondence
• Undertakenew patient medicines reconciliation and set up Long-Term Condition (LTC)recalls as required
• Reviewand update patient medication records accurately on the clinical system

Prescription& Medication Queries

• Processand manage repeat prescriptions in line with practice policy and legalrequirements
• Handleprescription-related queries from internal task lists
• Triageand respond to medication queries via the Accurx mailbox
• Reviewnew and existing requests using SCA (Service Care/Clinical Admin) processes
• Supportlipid management and undertake structured patient reviews within scope
• SupportDOAC management: request bloods, review results, check doses, and monitorsafety (including INR-related correspondence where applicable)
• Assistin reducing prescribing errors and improving prescribing safety
• Providemedicines information and advice to patients (within professional scope)

PGDWork

• Delivervaccinations under an approved PGD as a registered Pharmacy Technician
• Maintainaccurate records of vaccinations given

Audits,Governance & Safety

• Participatein MOF/ICB medication audits and medicines optimisation work
• Useand update the Eclipse system as required for audits and reporting
• Document,review, distribute, and support actioning of MHRA safety alerts
• Supportquality improvement projects relating to medicines use and safety
• Conductprescribing and medicines management audits as requiredLiaisewith GPs, nurses, community pharmacies, hospitals, and other healthcareproviders
• Communicateeffectively with patients regarding medication changes and queries
• Supportthe multidisciplinary team with medicines-related advice and administration
• Attend Practice Meetings including but notlimited to: Practice meetings, Pharmacy Meetings, and any other ad-hoc Meetingsappropriate for role.

Person Specification

Experience

• --Experience of working in a pharmacy or healthcare environment
• --Experience of working with IT programs and software such as Microsoft Office, Excel, Word, PowerPoint, Outlook and the internet.
• --Experience of working in a primary care / General Practice environment
• --Experience in long-term condition management and audit work
• --Experience of working with GP clinical systems such SystemOne, AccuRx, Eclipse

Qualifications

• --Qualified and registered Pharmacy Technician (GPhC or relevant professional body)
• --At least 5 passes at GCSE Level, or equivalent, and/or a proven level of qualification acquired by experience in a similar role either paid or unpaid
• --An up-to-date Basic Life Support Certificate or a willingness to undertake such training and maintain such certification.

Knowledge and Skills

• --Strong knowledge of medicines management and prescription processes
• --High level literacy and numeracy skills with a passion for detail and accuracy
• --Discretion in the handling of sensitive and confidential information.
• --Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
• --Excellent time management skills, capable of prioritising and managing competing demands and workloads.
• --A good level of knowledge and understanding of the primary care sector and the healthcare sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.