Pharmacy Assistant Technical Officer (ATO) - Rotational

Whittington Health NHS Trust; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in the United Kingdom is seeking a Pharmacy Assistant to support the Pharmacy Department at the hospital. Responsibilities include dispensing medications, participating in stock management, and providing customer assistance. The ideal candidate should possess strong customer service skills and GCSEs in Maths and English. This role offers a varied and dynamic work environment, emphasizing teamwork and high-quality service delivery.

Qualifications

• Good customer service and interpersonal skills are essential.
• Ability to communicate effectively and work under pressure.
• Accurate data inputting and self-checking skills required.

Responsibilities

• Dispense and label all prescriptions accurately and timely.
• Participate in top-up services across wards and clinics.
• Ensure dispensary is stocked based on needs.

Skills

Customer service skills

Interpersonal skills

Ability to prioritize work

Ability to work under pressure

Education

GCSEs in Maths and English at Grade C (4) or above

Job description

We are currently seeking to recruit an enthusiastic and motivated Pharmacy Assistant to join and support our busy team in the Pharmacy Department at the Whittington Hospital. The post is varied, and you will be supporting the provision of pharmacy services across the trust. You will provide a professional, efficient and customer‑focused service following agreed departmental policies and procedures, and support the Professional and Technical staff in delivering a high‑quality service to patients, trust staff, and wards/departments. The post holder will work on a rota between dispensary, distribution, and stores.

Responsibilities

• Dispense and produce labels accurately for all types of prescriptions including controlled drugs in a timely manner.
• Take part in the ward, clinic, and department top‑up service.
• Participate in the assembly and supply of stock items to wards and departments, and record all issues using the pharmacy computer system.
• Ensure that the dispensary is stocked with items required for dispensing (e.g., bottles, caps, cartons, paper bags).
• Respond to straightforward enquiries from ward staff, in person or via the telephone, and know when to refer to an appropriate member of the pharmacy team.
• Receive goods coming into the pharmacy department including all goods for the Whittington Pharmacy Shop CIC, from external suppliers and hospital supplies department.

Qualifications

The successful candidate will have good customer service and interpersonal skills, be able to communicate well, demonstrate ability to prioritise and organise work to meet deadlines, work to a high standard within the team or using own initiative, and be able to work under pressure. You will also have the skills to input data accurately and self‑check as you work. The role requires a conscientious and methodical person who can keep pace with the work, and may need to lift and carry heavy goods. You must have GCSEs in both Maths and English at Grade C (4) or above, or equivalent.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. We aim to employ a workforce which is as representative as possible of this population, and we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public‑sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences, allowing us to better treat our patients and create a better place to work.