People Services Support Assistant

Citizen Voice Body for Health and Social Care Wales (operating name Llais); Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A national independent body for health and social care is seeking a People Services Support Assistant in Cardiff. This hybrid role involves coordinating recruitment, advising staff on HR processes, and managing confidential information. Candidates should have experience in HR, strong communication skills, and an empathetic approach. Benefits include competitive salary and flexible working.

Benefits

28 days annual leave

Competitive salary

Flexible working

Automatic NHS pension membership

Access to Employee Assistance Programme

Qualifications

• First-hand experience of working within an HR role.
• Strong communication and interpersonal skills with an empathetic approach.
• Ability to work in a hybrid environment.

Responsibilities

• Co-ordinating recruitment requests including job adverts and applications.
• Taking and transcribing formal minutes at Employee Relation meetings.
• Providing first line advice to staff and managers on HR processes.
• Handling sensitive and confidential information with discretion.
• Working independently within defined processes and guidelines.

Skills

Strong communication and interpersonal skills

Empathetic approach

Welsh language abilities

Education

First-hand experience of working within an HR role

Job description

Overview

A fantastic opportunity has become available at Llais for a People Services Support Assistant, Band 4, 37.5 hours per week. This is a hybrid role, with both remote and office-based working. The ability to communicate in Welsh is desirable. We are looking for a highly motivated and enthusiastic individual to join our friendly People team (Human Resources). You will support employees across every stage of the employee journey from recruitment through to exit. This position is essential for maintaining an efficient HR service and for contributing to a supportive and engaging workplace culture that aligns with our commitment to providing exceptional services to the people of Wales. You will need to communicate confidently with good interpersonal skills and an empathetic approach, aligning to our values. The position forms a key part of the People Team (Human Resources) in providing a first point of contact for employees within the organisation. We are looking for someone with firsthand experience of working within a HR role.

The postholder will be required to support colleagues (both verbally and in writing) and determine the best course of action in response to queries. This could involve directing the contact to the correct policy, resolving more basic/routine queries, or escalating more complex queries to the appropriate person in the team. Some analysis is required to determine if it’s possible to deal with the query themselves by providing advice, signposting to the correct policy or process, or referring to more senior colleagues if it requires more than the provision of advice from a range of options.

Responsibilities

• Co-ordinating recruitment requests including placing job adverts, collating applications for shortlisting, undertaking pre-employment checks for new appointees
• Take and transcribe formal minutes at various Employee Relation meetings or hearings (e.g., investigation/disciplinary/grievance/wellbeing & sickness absence meetings), ensuring minutes are transcribed accurately and distributed accordingly
• Provide first line advice to staff and managers in response to general queries in relation to HR processes, terms and conditions and procedures including management of the Workforce email inbox, ensuring queries are responded to appropriately and in good time
• Handling sensitive, potentially contentious and confidential information and data, using tact, diplomacy and persuasive skills where cooperation is required; ensuring data is stored in line with Information Governance principles
• Work independently within defined processes, policies and guidelines and exercise discretion to decide when escalation to a manager or more senior colleague is required

Qualifications

• First-hand experience of working within an HR role
• Strong communication and interpersonal skills with an empathetic approach
• Ability to work in a hybrid environment and, where applicable, Welsh language abilities are desirable

Additional Information

A full job description and person specification are attached to this advert; please review this prior to submitting your application. If you are up for the challenge and want to be an important part of making a real difference to health and social care services in Wales and have any queries or wish to discuss this post, please contact: Helyn Bunce, [email protected]

Working for our organisation
Everyone at Llais believes people and communities in Wales should lead happy, healthy lives where they get the health and social care they need in a way that works best for them. We believe this can only happen by raising the power and influence of their voices in shaping people-centred health and social care services. We are looking for passionate and capable people from all walks of life who bring different lived experiences that will help change the way we think. We are looking for applications from diverse candidates who can bring fresh skills, lived experiences and perspectives to our work.

About Llais

Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services. The role of Llais is to engage with and listen to the patients and public of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We will feed back to decision-makers to help shape and influence future services.

Llais provides staff with a full range of benefits including:

• 28 days annual leave (rising to 34 days with length of service) plus statutory holidays - pro rata for part time employees
• Competitive salary
• Flexible working
• Automatic membership of the NHS pension scheme
• Access to the Employee Assistance Programme, our confidential counselling service

To find out more about working for Llais please visit our website Llais Wales | LLais