People Services Specialist

Arcus FM Limited; City Of London; On-site; GBP 35,000; Full time

Job summary

A dynamic facilities management company in Upminster is looking for a People Services Specialist. This role involves managing HR administration, being the first point of contact for HR queries, and ensuring compliance with GDPR standards. The ideal candidate will have a CIPD Level 3 qualification and experience in a busy HR environment. The position offers a competitive salary, 25 days annual leave, and excellent career progression opportunities.

Benefits

Competitive salary

Annual bonus (up to 4%)

25 days annual leave plus bank holidays

Matched pension contributions (5-6%)

Access to training academy

Qualifications

• Experience in a busy HR or People Team.
• Ability to handle sensitive, confidential information.
• Knowledge of UK employment law is a plus.

Responsibilities

• Manage end-to-end HR administration across the employee lifecycle.
• Be the first point of contact for employee HR queries.
• Maintain accurate HR records and ensure compliance.

Skills

Attention to detail

Interpersonal skills

Organizational skills

Communication skills

Adaptability

Education

CIPD Level 3 qualification

Tools

HR systems

Microsoft Office

Job description

At Arcus FM we put people at the heart of everything we do. Our People Team is integral to building an inclusive, supportive, and high-performing culture - and we're growing! We're now on the lookout for a People Services Specialist to join our dynamic team in Upminster.

If you're passionate about HR, love getting the details right, and thrive in a fast-paced, people-focused environment, this is your opportunity to make a real impact.

The Role:

As a People Services Specialist, you'll be the first point of contact for day-to-day HR queries from employees and managers, delivering a customer-first service across all areas of the employee lifecycle.

From onboarding to leavers, from payroll support to policy compliance - you'll help keep everything running smoothly and compliantly.

This is a hands-on and varied role, ideal for someone who's already working in HR administration and wants to take the next step in their career.

You'll also play a mentoring role for our People Services Coordinator and support on key projects and process improvements across the team.

What you'll be doing:

• Manage end-to-end HR administration across the full employee lifecycle (recruitment, onboarding, probation, training, changes, leavers)
• Be the first point of contact for employee HR queries - offering excellent service via email, phone, or in person
• Maintain accurate HR records and data across our systems (Cintra, The Learning Space, etc.), ensuring GDPR and compliance standards are met
• Support payroll by ensuring accurate data processing and responding to payroll-related queries
• Coordinate and administer family-friendly leave processes (maternity, paternity, shared parental), including pay calculations and communications
• Schedule and support disciplinary, grievance and investigation meetings, including minute-taking and documentation
• Collaborate with HR Business Partners on projects like TUPE, restructures, and training compliance
• Act as a subject matter expert on Right to Work checks and DBS administration
• Champion process improvement, support HR system usage, and deliver training where needed

What we're looking for:

• CIPD Level 3 qualified (minimum)
• Previous experience in a busy HR or People Team
• Excellent attention to detail and organisational skills
• Strong interpersonal and written communication skills
• Comfortable handling sensitive, confidential information
• Confident working with HR systems and Microsoft Office tools (Word, Excel, PowerPoint)
• Proactive, adaptable, and ready to support change
• Knowledge of UK employment law and payroll processes is a big plus

Why join Arcus:

We're an award-winning facilities management provider that values expertise and commitment. We actively promote from within and offer career progression opportunities across our nationwide operations. You'll also benefit from a comprehensive rewards package including:

• Competitive salary - Circa £35,000 per annum
• 25 days annual leave, plus bank holidays
• Annual bonus (up to 4%) - subject to performance
• Matched pension contributions (5-6%)
• Life assurance
• Access to our industry-leading training academy
• Discounts, vouchers, and financial aid programs

Ready to take the next step:

If you have the experience and drive to succeed in this role, we'd love to hear from you. Click Apply to submit your application today.