People Services Manager

XPO Logistics, Inc.; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics provider in Northampton seeks a People Services Manager to lead the HR team and drive high-quality support across the employee lifecycle. The role focuses on managing employee relations, ensuring compliance with UK employment laws, and driving process improvements. Ideal candidates will have HR Shared Services experience, strong knowledge of employment law, and excellent communication skills. Competitive salary and benefits offered.

Benefits

25 days of holiday plus bank holidays

High street discounts

Cycle to work scheme

Access to XPO University

Qualifications

• Experience in HR Shared Services and advisory roles.
• Strong grasp of UK employment law and HR systems.
• Skilled in managing employee relations.

Responsibilities

• Lead HRPS team for onboarding, offboarding, and employee changes.
• Act as trusted escalation point for sensitive queries.
• Ensure compliance with employment law and internal policies.

Skills

HR Shared Services experience

UK employment law knowledge

Employee relations management

Strong communication skills

Detail-oriented

CIPD Level 5 or equivalent

Education

CIPD Level 5

Job description

Overview

Are you passionate about delivering exceptional HR service that truly puts people first?

Do you thrive in a fast-paced environment where continuous improvement and collaboration are key? If so, we’d love to meet you.

We’re looking for a People Services Manager to lead our HR People Services (HRPS) team and drive seamless, high-quality support across the employee lifecycle. This is a pivotal role that blends operational excellence with strategic HR advisory support for our Central Functions – including IT, Sales, and Finance.

Pay, benefits and more:

We are looking to offer a competitive salary. Also, we offer 25 days of holiday (plus bank holidays) pro rata and the option to buy additional days. You’ll have access to various high street discounts, access to XPO University, a cycle to work scheme, a workplace pension and many other perks.

What You’ll Be Doing

• Leading a talented HRPS team to deliver onboarding, offboarding, employee changes, data management, and policy support with precision and care.
• Acting as a trusted escalation point for complex or sensitive queries, offering expert guidance and resolution.
• Ensuring compliance with UK & Ireland employment law, internal policies, GDPR, and working regulations.
• Managing employee relations (ER) cases with professionalism and empathy.
• Partnering with HRBPs, HR Managers, Operations and Centres of Excellence (Payroll, Recruitment, HRIS) to deliver people initiatives and day-to-day support.
• Driving process improvement and automation to elevate the employee experience.
• Managing relationships with external providers (Occupational Health, benefits, tech) to ensure service excellence.
• Championing a culture of continuous improvement and innovation.
• Providing HR advisory support to our Central Functions, helping leaders navigate people matters with confidence.

What You’ll Bring

• Proven experience in HR Shared Services and advisory roles.
• Strong grasp of UK employment law, HR systems, and processes.
• Skilled in managing employee relations with empathy and professionalism.
• Excellent communicator with the ability to build trusted relationships at all levels.
• Detail-oriented, discreet, and resilient with a proactive mindset.
• Passionate about delivering a great employee experience and driving continuous improvement.
• CIPD Level 5 (or equivalent experience); project management and recruitment exposure are a plus.

Why Join Us?

We’re more than just an HR team – we’re a people-first organisation that values integrity, innovation, and impact. You’ll be joining a supportive environment where your ideas are welcomed, your growth is encouraged, and your work truly matters.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.

XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review XPO's candidate privacy statement here.