People, Performance and Operations Manager

Four Recruitment; Preston; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment firm in the Preston area seeks a People, Performance and Operations Manager to drive their people strategy. The ideal candidate will foster a high-performing culture and ensure outstanding service delivery. Responsibilities include leading the team, managing HR matters, and developing performance frameworks. The role requires strong leadership and coaching skills, as well as a background in regulated environments. This is an excellent opportunity for a dynamic leader passionate about people development.

Qualifications

• Experience in a leadership role within a regulated environment.
• Strong understanding of performance management frameworks.
• Excellent interpersonal and coaching skills.

Responsibilities

• Lead and develop the team for high engagement and performance.
• Monitor team wellbeing and manage HR matters.
• Implement performance standards and objectives.

Skills

Leadership

Coaching

Performance Management

Conflict Resolution

Job description

We are partnering exclusively with our client based in the Preston area in their search for a People, Performance and Operations Manager. In this position you will play a pivotal role in driving the people strategy, developing a high-performing culture and ensuring that the team consistently deliver outstanding service and sales results in a regulated environment.

My client is looking for a dynamic and people-focused leader who will work closely with the leadership team to ensure the people, processes and performance frameworks fully support the commercial objectives and uphold the companies internal standards.

Below is a breakdown of the roles and responsibilities :

People Leadership & Culture

• Lead, motivate and develop the team to ensure high performance, engagement and clarity of expectations
• Coach, mentor and influence individuals to support ongoing skills development and behavioural excellence
• Manage wellbeing, attendance, resourcing and day-to-day HR matters to ensure the team is supported and the office is effectively staffed
• Foster a positive, collaborative and inclusive workplace culture, ensuring consistent application of policies and fair handling of conflict or concerns

Performance Management

• Develop and embed the existing performance framework, ensuring clear objectives, KPI's and behavioural standards for all team members

Monitor performance met...