People Operations Advisor

SNC-Lavalin; Birmingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A global engineering firm in Birmingham seeks a People Operations Advisor to manage HR queries and provide exceptional customer service. You will support employee relations and work collaboratively with HR teams. Ideal candidates should have strong customer focus, collaboration skills, and the ability to handle various HR processes. The role offers competitive salaries and a range of benefits, promoting both personal and professional development within a hybrid working environment.

Benefits

Competitive salary

Employee rewards

Training and professional development opportunities

Flexible holiday allowances

Qualifications

• Generalist HR advisory experience across a range of HR activities is beneficial.
• Ability to listen actively and analyse requirements.
• Ability to identify and address or escalate risk.

Responsibilities

• Provide advisory and administrative HR services across various queries.
• Manage stakeholder queries via phone, email, and case management systems.
• Support advice on employee relation cases such as sickness absence.

Skills

Customer focus

Collaboration

Persuasion skills

Judgement application

Job description

Job Description

The People Operations Advisor role supports the business with first line HR queries and will provide a consistently great customer experience in all employee relations issues. The team is key to supporting the business in all employee relations issues, major projects and initiatives, delivering first class advisory services and driving change. This role will report into a People Operations Manager. The role sits within the People Operations Team, which consists of People Operations Advisors, Senior People Operations Advisors and People Partners.

This team is based across the UK in our key offices.

Your role

• Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes.
• Manage stakeholder queries via phone and email and our case management system, ensuring they are dealt with in a timely manner to meet SLAs and customer service principle.
• Support and provide advice on employee relation cases, such as sickness absence, performance management, and the Company’s people policy and procedures.
• Use initiative to effectively and efficiently manage individual workload within the case management system.
• Assist projects as required.
• Signpost employees to other HR service lines where appropriate.
• Support our offshore HR team with HR services, policies and processes.
• Build excellent working relationships with HR teams, employees and key stakeholders in both the UK and Bangalore.
• Support case management, producing correspondence, handling customer queries, monitoring reports and documentation.
• Support a variety of improvement and service projects.
• Ensure the management of end-to-end processes in line with customer needs whilst maintaining legal and compliance requirements.

About you

• Ability to work collaboratively.
• Customer focus with a drive to deliver.
• Generalist HR advisory experience across a range of HR activities/processes (not mandatory).
• Ability to listen actively, ask probing questions and analyse requirements.
• Ability to apply judgement to resolve individual cases.
• Ability to identify and address or escalate risk.
• Persuasion and influencing skills.
• Outstanding customer focus and the ability to manage customer requirements through a partnership approach.

Reward & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We’re AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We’re committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

Security clearance

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

Worker Type Employee Job Type Regular

At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.