People Experience Specialist

ISS Facilities Services; Weybridge; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading workplace and facility management company is seeking a People Experience Specialist to drive employee engagement initiatives and manage communication strategies. This role requires proven HR experience and strong analytical skills to create meaningful employee experiences. The ideal candidate will collaborate across functions to ensure a motivated and informed workforce, contributing to a positive company culture.

Qualifications

• Proven HR, employee engagement or internal communications experience in a similar role.
• Strong written and verbal communication skills tailored for different audiences.
• Skilled in managing organisation-wide engagement initiatives and surveys.

Responsibilities

• Develop and deliver a comprehensive employee engagement strategy.
• Design and manage employee lifecycle programmes, including onboarding and exit.
• Lead survey administration, data management, and insight reporting.

Skills

Proven HR experience

Strong communication skills

Experience in engagement initiatives

Data analysis skills

Familiarity with communication platforms

Interpersonal skills

Organizational skills

Tools

Qualtrics

Microsoft SharePoint

Staffbase

Job description

Overview

We are seeking a People Experience Specialist to take ownership of our Employee Listening programmes and People & Culture (P&C) communications, ensuring our workforce feels connected, motivated, and informed. This is an excellent opportunity to join, make a strong impression, and truly make your mark within the organisation.

In this role, you will act as the subject matter expert for Employee Listening and Employee Engagement, managing surveys and feedback programmes that capture and respond to the voice of our people. You will also lead on digital pre-boarding initiatives, helping to create a seamless and engaging experience for staff before they even join the organisation. By driving meaningful communication and engagement, you will play a central role in building a culture where colleagues feel valued, heard, and inspired to succeed. This position offers scope to shape key initiatives and influence how we connect with and support our people.

Key Responsibilities

• Develop and deliver a comprehensive employee engagement strategy aligned to organisational goals
• Design and manage programmes across the full employee lifecycle, including onboarding, engagement surveys and exit
• Lead survey administration, data management, analysis and insight reporting for leadership and key stakeholders
• Create engaging content for newsletters, intranet, leadership updates and employee campaigns
• Collaborate with P&C, leadership and cross-functional teams to deploy tailored communication platforms and initiatives
• Act as a trusted advisor on employee sentiment, engagement trends and best practices
• Track and report on key engagement metrics, providing insights and recommendations to drive continuous improvement

Qualifications

• Proven HR, employee engagement or internal communications experience in a similar role
• Strong written and verbal communication skills with the ability to tailor messages for different audiences
• Experience managing organisation-wide engagement initiatives and surveys (e.g. Qualtrics or similar tools)
• Skilled in data analysis, reporting and providing actionable insights
• Familiar with communication platforms such as Microsoft SharePoint or Staffbase
• Strong interpersonal skills with the ability to build relationships and collaborate effectively across functions
• Organised, adaptable and able to manage multiple priorities with a creative, solutions-focused approach

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace