People Coordinator

Inizio; Manchester, Macclesfield; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global health services organization in the UK is seeking a People Coordinator to provide first-line support on employee lifecycle processes. This remote role requires excellent communication skills, HRIS experience, and a commitment to customer service. Ideal candidates should be methodical, organized, and enthusiastic about contributing to a diverse and inclusive workplace.

Qualifications

• An enthusiastic HR professional keen to learn and develop.
• Ability to prioritize a busy and varied workload within a shared services environment.
• Demonstrate initiative and drive to improve efficiency and data quality.

Responsibilities

• Provide first-line support and guidance on employee lifecycle areas.
• Respond to queries in a timely manner as per Service Level Agreements.
• Utilize and optimize Workday by maintaining People Services tasks accurately.

Skills

HRIS systems experience

Customer service-minded approach

Excellent collaboration and communication skills

Methodical and organized

Tools

Workday

ServiceNow

Job description

Overview

Macclesfield, United Kingdom; Manchester, England

As a People Coordinator, you will act as the primary point of contact, providing first level support and guidance, whilst encouraging employees to take a self-service approach. In addition, you will help deliver a high quality, efficient administrative and transactional service across the employee life cycle.

You will report into the People Services Team Lead and work in a remote capacity.

Responsibilities

• Provide first-line support and guidance on areas of the employee lifecycle relating to policies, processes and payroll, providing a \'once and done\' resolution to queries, escalating where appropriate.
• Respond to queries in a timely manner, in accordance with agreed Service Level Agreement.
• Utilise and optimise Workday by
  • accurately maintaining People Services tasks within the system
  • regular monitoring of task completion by employees and managers and offering coaching or providing redirection to make sure appropriate processes are being followed
  • Frequent data auditing by running reports to identify discrepancies or support report requests from other areas of the business
• Work collaboratively with the HRIS team to ensure the system is working correctly.
• Manage service awards and probation end dates, following up with managers where appropriate.
• Refer to relevant knowledge base articles and policy materials to ensure responses are accurate and in accordance with the business.
• Attend and participate in regular meetings as part of the People Coordinator role and as a member of People Services.
• Manage the Payroll and People Services mailboxes.
• Liaise with Payroll and Benefits teams to ensure that documentation is saved correctly and payroll cut off is observed.
• Collaborate with other members of the People Services Team and local BU as required.
• Support ad-hoc projects as required.

About you

• An enthusiastic HR professional who is keen to learn and develop.
• You like seeing things through to completion and can prioritise a busy and varied workload within a shared services environment.
• You are highly responsible, with a customer service-minded approach.
• You can demonstrate initiative and a drive to identify better ways of working to improve efficiency and data quality.
• Methodical and organized to meet deadlines and prioritise a busy workload.
• Ability to work with a wide range of individuals across all levels and geographies.
• Experience with HRIS systems, preferably Workday.
• Experience with ticket management systems such as ServiceNow.
• Excellent collaboration and communication skills.

About iNIZIO

At Inizio, we\'re a global team driven by a shared purpose: to reimagine health. Formed in 2022 through the coming together of Ashfield and Huntsworth, we unite decades of experience with cutting-edge capabilities to deliver impactful solutions across the commercialization journey, from discovery to post-launch. Our global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world\'s leading health and life sciences businesses to solve complex challenges and drive meaningful outcomes for our clients and patients.

Our Pledge

At Inizio, we value inclusiveness, recognise the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.

#LI-REMOTE

Don\'t meet every job requirement? That\'s okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you\'re excited about this role, but your experience doesn\'t perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.