People and Workplace Operations Manager

Mumsnet; Greater London; Hybrid; GBP 40,000; Full time

Job summary

A leading parenting website in Greater London is seeking a proactive and highly organised People & Workplace Operations Manager. This full-time role will be pivotal in managing operations, office management, and supporting HR functions. You will work closely with the leadership team in a hybrid work setting, splitting time between home and the Kentish Town office. The ideal candidate will possess strong communication skills, discretion, and a team-first approach, making sure the workplace runs smoothly while supporting our staff effectively.

Benefits

Buy More Holiday Scheme

Cycle2Work Scheme

EMI Share Options Scheme

Employee Assistance Programme

Mumsnet Workplace Pension Scheme

Electric Vehicle Scheme

Bespoke Learning Subscriptions

Leisure & Retail Perks via Perkbox

BUPA Private Medical or Dental Cover

Enhanced Parental Leave

Wellness Benefits

Monthly Team Social Events

Annual Team Bonus Opportunities

Qualifications

• Experience in operations, office management, HR admin, or executive support.
• Naturally organised and comfortable managing diverse responsibilities.
• Ability to anticipate needs and stay steps ahead.

Responsibilities

• Keep the office running smoothly as the main point of contact for onsite queries.
• Support onboarding and offboarding, including HR system updates.
• Manage the CEO’s diary and travel arrangements.

Skills

Organisational skills

Proactive mindset

Strong communication

Discretion

Team-oriented approach

Tools

G-Suite

Job description

Salary: £40,000 per annum

Full Time Position, with 2 days per week in our Kentish Town Office

We’re on the hunt for a highly organised, proactive People & Workplace Operations Manager to join Mumsnet. This is a broad, hands‑on role at the centre of our organisation, combining People Operations, Office Management and Executive Support. You’ll work closely with the leadership team to keep our workplace running smoothly, support our people and ensure our operations are efficient, compliant and cost‑effective.

If you enjoy variety, take pride in keeping things running well and like being the calm, capable person teams rely on, this role could be a great fit.

Who we are

Mumsnet is the UK’s biggest website for parents, and our purpose is to make their lives easier. We’ve got some of the busiest forums in Europe, with users offering each other advice and support 24 / 7 (as well as more content, bloggers, videos, events and campaigns than you can shake a rattle at). We want to be indispensably useful for parents, and a great place to work.

Why work for us?

We focus on steady, sustainable growth, putting purpose (to make parent’s lives easier) before profit. We expect great performance, agility and collaboration in every role; cross‑team working with talented, clever people is the best part of life at Mumsnet. Most importantly we’re looking for candidates with a growth mindset - we know everyone makes mistakes, the important thing is to learn from them and to share your learnings.

We embraced flexible and home working a long time before COVID, and we care much more about outputs than hours on the clock. We don't only want to hire the best people : we want to retain them. If you need some flexibility, let us know and we’ll do our best.

We’re committed to diversity and equality (see our policy here ) and we think we’re second to none in the all‑round support we offer to parents and carers at work (see our parental leave policies here ). Working for Mumsnet means never having to pretend you don’t have a family or other commitments, and we promise never to keep you away from a school appointment.

We have a healthy line‑up of sandwich lunches, knowledge sessions, monthly socials and sports teams, as well as an unhealthy line‑up of staff parties at Kentish Town’s excellent pubs and restaurants.

What you’ll be doing

Workplace & Office Management

• Keep the office running smoothly as the main point of contact for onsite queries.
• Manage post, supplies, equipment requests and facilities providers.
• Coordinate in‑office meetings, food / drinks and maintain a welcoming, well‑organised workspace.

People Operations & HR Admin

• Support onboarding and offboarding, including HR system updates, account setup and equipment preparation.
• Coordinate appraisal cycles, organise new‑starter lunches and assist with employee queries.
• Handle confidential HR documentation and day‑to‑day People Ops admin.

G‑Suite Administration

• Manage employee access to shared drives and files, ensuring permissions remain accurate and secure.

Legal Operations

• Draft and maintain contract templates (NDAs, T&Cs, freelancer agreements).
• Review commercial contracts and manage trademark renewals and IP records.

Board & Investor Support

• Maintain the cap table and governance records.
• Prepare KPI packs, board agendas, board papers and minutes on schedule.

General Operations & Cost Management

• Track and drive cost‑saving initiatives and manage supplier renewals.
• Improve operational processes, documentation and systems across the business.

Executive Support

• Manage the CEO’s diary, meetings, travel and daily workflow.
• Prepare documents, correspondence and logistics for media or external events.
• Maintain organised records and ensure the CEO has what they need, when they need it.

Requirements

What we’re looking for

• Experience in operations, office management, HR admin, executive support or a similarly broad role.
• Someone naturally organised, proactive and comfortable managing diverse responsibilities.
• Strong written and verbal communication skills and confidence preparing formal documents.
• A solutions‑oriented mindset with the ability to anticipate needs and stay steps ahead.
• High levels of discretion and professionalism when handling confidential information.
• Comfortable with HR systems, G‑Suite and operational tools.
• A team‑first approach with a genuine interest in helping people do their best work.
• Willingness to work two days per week in the office.

It’d be nice if you had

• Experience in a fast‑paced environment such as media, tech or a mission‑driven organisation.
• Familiarity with People Ops processes or HR best practices.
• Experience producing board materials or supporting senior leadership.
• A connection to or interest in Mumsnet’s mission and community.

Benefits

How we will support you :

• 📅 Weekly 1‑1’s with line manager to review progress, agree roles, provide support
• 📝 💻 Bespoke learning platforms to support your development - bi‑weekly DEAL (Drop Everything And Learn) sessions, training to be agreed with your line manager
• 🎓 Regular Lunch & Learn sessions
• 👯♂️ Buddies
• 🦸♂️ Mentors

This role reports into the COO and is based at our offices in Kentish Town. This role is envisaged as full‑time, but we are happy to consider flexible options for the right candidate.

Working Environment

• 📍 Hybrid : 2 days / week at our Kentish Town office (although it’s possible to do more office days if it suits you).

Benefits

☀️ Buy More Holiday Scheme

Sometimes 25 days just isn’t enough. If you need extra time to chase the sun, extend a trip, or just enjoy more lazy mornings, you can buy extra holiday days to make it happen.

🚲 Cycle2Work Scheme*

Fresh air, exercise, and no more cramped commutes? Sign us up. Our Cycle2Work scheme helps you save money on a new bike, so you can pedal your way to work (or just around the park).

📈 EMI Share Options Scheme (After 12 Months)

After a year with us, you’ll have the chance to own a piece of what we’re building together through our EMI share options scheme. Because when we grow, you should benefit too.

🫶🏼 Employee Assistance Programme

Life isn’t always smooth sailing, and that’s why we offer confidential support whenever you need it—whether it’s advice, counseling, or just someone to chat to.

🪙 Mumsnet Workplace Pension Scheme

Thinking about your future? We contribute to your pension to help you build financial security for later on. Retirement may seem far away, but it’s never too early to plan.

🚗 Electric Vehicle Scheme*

Go green and get behind the wheel of an electric car at a more affordable rate. Better for the planet, better for your wallet, and let’s be honest—EVs are just really fun to drive.

📗 Bespoke Learning Subscriptions + Weekly “Drop Everything and Learn” Time

We believe learning should be part of your job, not an afterthought. That’s why we provide tailored learning subscriptions and set aside dedicated time each week for you to step away from work and level up your skills.

🛍️ Leisure & Retail Perks via Perkbox

Who doesn’t love a good discount? With Perkbox, you get exclusive deals on everything from gym memberships to your favorite high‑street brands. Treat yourself!

👩🏽⚕️ BUPA Private Medical or Dental Cover*

Your health matters, full stop. We offer private medical cover through BUPA, so you can access the care you need, when you need it.

🍼 Enhanced Parental Leave

Welcoming a new addition to the family is a big moment, and we want to support you every step of the way. Our enhanced parental leave gives you more time to bond, adjust, and soak up those early days—because family comes first.

🧘🏽 Wellness Benefits (Daily Workouts & Meditations via Perkbox)

A healthy mind and body make for a happy team. Whether it’s a quick morning workout or a lunchtime meditation session, Perkbox gives you access to wellness resources to keep you feeling your best.

🍕 Monthly Team Social Events

Great teams are built on great connections. Once a month, we get together for a social event—whether that’s a meal, an activity, or just an excuse to get together and have fun.

💸 Annual Team Bonus Opportunities

When we do well, so do you. We offer annual bonus opportunities based on team performance, because success is always better when it’s shared.

• Eligible upon successful completion of probationary period

Where we are

We are in the office on Wednesdays and Thursdays, and are based in sunny Kentish Town, where you’re never more than 500 metres away from a sourdough pizza and an elaborately refurbished pub.

Want to know more

Check out Mumsnet: Our Culture - our guide to what it’s like to work at Mumsnet. Read about our mission, our vision, our values and the behaviours we expect of the people who work at Mumsnet.