PCN Care Coordinator

NHS; Wareham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider is looking for a PCN Care Coordinator to support multi-disciplinary teams in Wareham. This role involves coordinating care for various patient cohorts, maintaining good relationships, and adapting to changing priorities. Candidates must have strong organizational skills and experience in a similar role. Flexible working conditions are available, with part-time and remote options post-probation. Competitive pay at £13/hour reflects the ongoing commitment to patient care and service improvement.

Qualifications

• Experience working in a similar role with strict guidelines.
• Ability to develop good working relationships.
• Intermediate knowledge of Microsoft Office packages.

Responsibilities

• Deliver personalized care by coordinating across health services.
• Support patients in managing appointments and information.
• Assist in the integration of social prescribing services.

Skills

Organisational skills

Communication skills

Flexibility

Problem-solving

Data analysis

Education

GCSE level or equivalent

Tools

Microsoft Office

SystmOne

Job description

Job Summary

As a PCN Care Coordinator you will be a key member of the Care Coordinator team, focusing on supporting PCN multi-disciplinary teams to coordinate and deliver effective care for a variety of cohorts of patients.

The successful candidate will need to be organised, self-motivated, flexible, and comfortable with adapting their workload to respond to changing and conflicting priorities. You will be expected to support the 6 member practices at any given time and therefore building effective relationships is key to this role as well as being adaptable to change.

The role will be based at Wareham Health Centre, with some remote working considered after successful completion of the probationary period.

Main Duties of the Job

This role will be aligned to support all the PCN services such as but not limited to Enhanced Health in Care Homes, Early Cancer Care, Mental Health, Learning disabilities, Digital and INTs. You may be required to travel to our member practices at times, therefore the post holder would need to be a car driver and have access to a car, mileage for this will be reimbursed at the agreed rates. You will also be provided with a laptop and mobile phone to fulfil the role requirements.

Training

Training is a key aspect of this role, the individual must be enrolled in, undertaking, or qualified from appropriate training set out by the Personalised Care Institute. There is also the prospect to enlist on opportunistic training to improve and develop your level of knowledge to support your job outcomes. Full training to undertake this role will be given during an induction.

About Us

Purbeck PCN is made up of 6 member Practices and works closely with the wider locality to improve and enhance patient care. Purbeck PCN is committed to delivering an integrated neighbourhood team approach within the community and works to improve patient access to local services, by working with many sectors including the voluntary sector, mental health services, Help & Care, and Dorset Mind.

Job Details

Date posted: 18 December 2025

Pay scheme: Other

Salary: £13 an hour

Contract: Permanent

Working pattern: Full-time, Part-time, Flexible working, Home or remote working

Reference number: A2472-25-0010

Job locations: Wareham Surgery, Streche Road, Wareham, Dorset, BH20 4PG

Job Responsibilities

• Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.
• Support patients to utilise decision aids in preparation for a shared decision-making conversation.
• Holistically bring together all a person's identified care and support needs and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person.
• Help people to manage their needs through answering queries, making, and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care, using tools to understand peoples level of knowledge, confidence in skills in managing their own health.
• Support people to take up training and employment, and to access appropriate benefits where eligible for example, through referral to social prescribing link workers.
• Assist people to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing.
• Explore and assist people to access personal health budgets where appropriate.
• Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals.
• Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN.
• Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and patients to be more prepared to have shared decision-making conversations.
• Interrogate clinical and operational systems to implement and maintain an effective service offering.
• Devise and maintain efficient digital filing and general office systems for the PCN activities undertaken.
• Produce and maintain accurate audits and data reports via SystmOne and other digital programmes to provide live status of projects to the PCN management teams.

Person Specification – Experience (Essential)

• Ability to develop and maintain good working relationships and communicate with a variety of audiences in a professional manner.
• Experience working across several locations, autonomously and as part of a wider team.
• Ability to demonstrate effective organisational skills and knowledge of working to time-plans.
• Intermediate knowledge of Microsoft Office packages including Word, Outlook, PowerPoint, and Excel.
• Previous experience working in similar role with strict guidelines, organising meetings and other aspects of project work.
• Experience of supporting service improvement using data/digital platforms and negotiating with relative teams in the process.
• Flexibility in approach to tasks undertaken.
• Excellent written, verbal communication and interpersonal skills.
• Ability to use initiative, work independently and as part of a team.
• A car driver and have access to a car.

Person Specification – Experience (Desirable)

• Basic understanding of SystmOne, including running reports, analysing, and manipulating data and working within appointment systems.
• Safeguarding Level 3 in Adults & Children & Young People.
• Undertaking training or qualified from a care coordination or health coach course by a recognised Personalised Care Institute provider.
• Experience working in general practice/healthcare organisation.

Person Specification – Qualifications (Essential)

• Educated to at least GCSE level or equivalent.
• Good understanding of health and social care.
• Digitally literate with good working knowledge of digital system and processes.
• Proven experience of working with the general public in a similar role.
• Experience of working in a service provision and/or healthcare organisation.

Person Specification – Qualifications (Desirable)

• Health and wellbeing qualification or equivalent experience.
• Experience working with vulnerable adults.
• SystmOne experience.
• Microsoft applications including MS Teams.
• Project management experience/setting up of a new service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Purbeck Primary Care Network

Wareham Surgery

Streche Road

Wareham

Dorset

BH20 4PG

Employer’s Website

https://www.purbeckpcn.co.uk/