Payroll Software Support Pro — Client Success & UAT

THE CHARALLE GROUP; England; On-site; GBP 27,000 - 28,000; Full time

Job summary

An outsourcing payroll firm is seeking a Payroll Software Help Desk Support Advisor in Farnborough. The successful candidate will provide first line support for payroll applications, assisting clients with queries and fostering a positive user experience. A background in HR/payroll and familiarity with SaaS products are essential. Strong communication skills and a problem-solving mindset are vital. This role offers a salary between £27,000 and £28,000.

Qualifications

• Previous experience of working with applications, ideally in HR / Payroll sector.
• Experience with SaaS products.
• Comfortable working with clients and colleagues.

Responsibilities

• Provide 1st line support to clients with application related queries.
• Ensure clients’ payrolls are managed timely and accurately.
• Liaise with internal stakeholders to manage client payroll.

Skills

Experience with applications in HR / Payroll sector

Experience with SaaS products

Analytical thinking

Deadline prioritization

Excellent communication skills

Job description

An outsourcing payroll firm is seeking a Payroll Software Help Desk Support Advisor in Farnborough. The successful candidate will provide first line support for payroll applications, assisting clients with queries and fostering a positive user experience. A background in HR/payroll and familiarity with SaaS products are essential. Strong communication skills and a problem-solving mindset are vital. This role offers a salary between £27,000 and £28,000.