Payroll Assistant Manager

BDO CORPORATE SERVICES PTE. LTD.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A financial services company in Greater London is seeking a skilled leader to oversee a team involved in payroll services. The ideal candidate will have a Business Degree or diploma and at least 5 years of payroll experience in a service provider environment. Responsibilities include client management, team supervision, driving business growth, and ensuring compliance with regulations. Strong problem-solving skills, organization, and communication are essential for success in this role.

Qualifications

• Minimum 5 years of payroll experience in a service provider environment.
• Experienced in leading and managing at least 3 – 5 team members.
• Strong problem solving skills and ability to work independently.

Responsibilities

• Lead and manage a team of professional staff.
• Ensure compliance to SOPs and regulatory updates.
• Drive business development and new business growth.

Skills

Payroll experience

Leadership

Client service orientation

Strong problem solving skills

Organizational skills

Communication skills

Excel proficiency

Team work

Drive for results

Education

Business Degree or diploma

Tools

Prosoft payroll software

Microsoft Excel

Microsoft Word

Job description

Responsibilities

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence