Patient & Staff Logistics Officer

Central London Community Healthcare NHS Trust; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent healthcare provider in Greater London is seeking a Patient and Staff Logistics Officer to join their Resilience Directorate. This key role involves leading the Patient Transport Booking Bureau, managing interpreting services, and overseeing uniform provisions for staff. The position requires effective communication skills and the ability to develop standard operating procedures. The ideal candidate will have experience in management and call centre operations. A comprehensive induction and supportive work environment are provided.

Benefits

Flexible working options

Car lease scheme

Annual travel card loan

Comprehensive training and support

Qualifications

• Previous management experience preferred.
• Ability to manage enquiries and potential complaints professionally.
• Willingness to conduct training for staff and manage on-call duties.

Responsibilities

• Manage the operation of the Patient Transport Booking Bureau.
• Ensure effective communication with patients and staff regarding services.
• Develop and implement standard operating processes for the team.

Skills

Experience in call centre handling

Proficient in Microsoft Office, especially Excel

Effective communication skills

Job description

We have an exciting opportunity for the right person to join our new management structure within our Resilience Directorate. We are looking to appoint a Patient and Staff Logistics Officer, a key role leading the Trust’s Patient Transport Booking Bureau and managing our Interpreting Services and Uniforms for staff within our clinical services.

This post sits within our Resilience Directorate, which provides centralised support to the Clinical Operating Divisions for services including emergency planning and major incident management, CQC compliance, patient transport, interpreting services, and a health and safety function for the Trust.

The postholder will provide line management and support for the patient and staff logistics team and ensure that the PTS booking centre operates effectively throughout its opening hours, maintaining reasonable call waiting times. This will ensure all queries relating to transport and interpreting services are managed in a timely manner, including any escalations from the patient and staff logistics coordinators.

You will also support the Head of EPRR and Patient and Staff Logistics with the procurement and contract management of these services across the CLCH geography. Alongside this, you will provide reports for the operating divisions on the use and operating processes of these services, ensuring quality, value for money, and a consistently positive experience for patients and staff.

• Represent the patient transport, interpreting and uniform services at multi-agency meetings and events
• Provide training for patients and staff on how to access these services.
• Participate in national forums and working groups that contribute to the strategic development of these services within the NHS.
• Communicate confidently with members of the public, managing enquiries and potential complaints in a polite, compassionate and professional manner.
• Use Microsoft Office products, including Teams and particularly Excel, for data entry and reporting (training will be provided on all digital systems used by the team).
• Draw on any previous call centre handling and management experience, as the transport booking bureau operates as a call centre for patients.
• Develop standard operating processes and administrative systems, ensuring rollout and consistent adherence across the team.
• Join the on-call rota within the wider Resilience Directorate.
• Complete reporting and administrative tasks relating to all areas within the portfolio.
• Provide line management for the patient transport, interpreting and uniform teams.

Just as we care about our patients’ well‑being, we care about yours!

We Can Offer You

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme (only available for Band 5 and up)
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

For further details / informal visits contact: Name: Sharon Livingstone, Job title: Head of EPRR, Patient & Staff Logistics, Email address: [e-mail], Telephone number: 07345 779584

James Allison - Head of Regulatory Compliance & Support Services,
[e-mail],
07909 873639