Patient Services Lead - Front Desk & Operations

Helix Medical Centre; Bishop's Stortford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare practice in Bishop's Stortford is looking for a proactive Reception & Patient Support Supervisor to enhance patient service and efficiency. This permanent position involves managing staff, ensuring compliance with regulations, and supporting team operations. The ideal candidate will excel in leadership and communication within a busy healthcare setting. Competitive pay at £13.50 per hour for 37.5 hours weekly and excellent benefits including annual leave is provided.

Benefits

5.6 weeks annual leave

Free onsite parking

Support for professional development

Staff events and team-building activities

Qualifications

• Experience of working in a GP Surgery or healthcare setting.
• Strong leadership and team management skills.
• Ability to work collaboratively with senior management.
• Understanding of safeguarding and equality legislation.

Responsibilities

• Coordinate staff rotas and manage day-to-day team operations.
• Provide direct support and guidance to patients.
• Ensure compliance with CQC standards and NHS regulations.
• Support the Practice Manager and Operations Manager in achieving strategic goals.

Skills

Excellent leadership skills

Effective time management

Strong organisational skills

Proficient in Microsoft Office

Problem solving

Ability to motivate staff

Excellent communication abilities

Knowledge of NHS policies

Experience in complaint handling

Education

A-level or equivalent

Tools

SystmOne clinical system

Job description

A healthcare practice in Bishop's Stortford is looking for a proactive Reception & Patient Support Supervisor to enhance patient service and efficiency. This permanent position involves managing staff, ensuring compliance with regulations, and supporting team operations. The ideal candidate will excel in leadership and communication within a busy healthcare setting. Competitive pay at £13.50 per hour for 37.5 hours weekly and excellent benefits including annual leave is provided.