Patient Safety and Quality Manager | Kent and Medway NHS and Social Care Partnership Trust

Kent and Medway NHS and Social Care Partnership Trust; Canterbury; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare organization in Kent is seeking a Patient Safety and Quality Manager to support investigations and improve safety care standards. The ideal candidate will have experience in leading patient safety investigations and hold a registered professional status. Strong analytical skills and the ability to communicate complex information effectively are essential. The position offers a collaborative and supportive environment focused on care quality.

Qualifications

• Experience of leading investigations and improvement work within patient safety.
• Strong data triangulation and reporting skills.
• Ability to design and communicate complex information effectively.

Responsibilities

• Support investigations and learning responses in patient safety.
• Lead the investigator function within the patient safety team.
• Deliver high-quality reports for complex investigations.

Skills

Data triangulation

Analytical skills

Leadership

Communication

Empathy

Education

Registered professional certification

Job description

Overview

Note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).

An exciting opportunity has arisen for a dynamic, highly motivated, organised and experienced registered professional to join the Patient Safety Team.

Role and responsibilities

• The successful post holder will play a vital role in supporting the completion of investigations and learning responses, triangulating data and identifying themes and trends to reduce risk and promote safe, high-quality care.
• As Patient Safety and Quality Manager, you will help to ensure investigations and reviews are completed to a high standard, using PSIRF and investigation science methodologies.
• You will focus on timeliness, quality, and the effectiveness of actions and safety improvement programmes whilst also providing advice and support to a team of patient safety improvement facilitators, patient safety investigators, and directorate leads on a range of complex issues, including investigation scope, terms of reference, and stakeholder engagement.
• Strategically lead the investigator and improvement function within the patient safety team, ensuring learning is clearly identified and articulated and incorporated into improvement actions.
• Assure improvement progress to the Head of Patient Safety by triangulating available data to map improvement work and identify areas where quality is at risk of being compromised and the impact that will have on the strategic direction of safety work of the Trust.
• Take a small caseload of complex investigations and reviews and provide high quality, comprehensive, concise, and unbiased reports within the allocated timescales as per NHS Frameworks and regulations using a system-based approach.
• Act with integrity and be professionally responsible and accountable for your own small caseload. Develop investigation plans and use peer review, subject matter experts and multidisciplinary teams to support quality and consistency.
• Design the strategic approach in the communication of highly complex, sensitive and distressing information effectively to a range of stakeholders, including patients, families, carers and staff, whilst ensuring compassion, empathy and support are demonstrated throughout.
• Contribute to a positive working environment within KMPT, emphasising collaboration, learning and quality improvement.

Qualifications and requirements

• Must be a registered professional (as stated in the advert).
• Experience of leading investigations and improvement work within patient safety, using PSIRF and investigation science methodologies.
• Strong data triangulation, reporting and analytical skills to map improvement work and identify quality risks.
• Experience in advising and supporting multidisciplinary teams on investigation scope, terms of reference and stakeholder engagement.
• Ability to design and communicate highly complex information effectively to patients, families, carers and staff with empathy.
• Ability to work with a small caseload of complex investigations and deliver timely, high-quality reports.
• Full, valid UK driving licence and access to a car/vehicle for business purposes (unless you have a disability as defined by the Equality Act 2010).

About KMPT

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community. We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

Our values and application

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones. The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy and mission: We deliver brilliant care through brilliant people. Our vision is to provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

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Other information

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Please see the attached job description for full details of the main duties and responsibilities of the role.

This advert closes on Thursday 2 Oct 2025