Patient Pathway Coordinator

University Hospital Southampton NHS Trust; Southampton; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider in Southampton is looking for a part-time Patient Pathway Coordinator. This role offers flexible working hours and involves making appointments, managing clinics, and ensuring follow-up appointments are booked. Ideal candidates should have administration qualifications and customer service experience, along with good knowledge of medical terminology and hospital computer systems. Join a committed team in an inclusive environment that values your contributions.

Qualifications

• Experience as an administrator or secretary in a customer-focused environment.
• Proficiency in hospital computerized patient systems.
• Experience in understanding and analyzing patient pathways.

Responsibilities

• Make appointments for fibre scans and other appointments.
• Set up and manage clinics in liaison with consultants.
• Ensure follow-up appointments and diagnostics are booked.

Skills

Administration skills

Customer service

Problem-solving

Knowledge of medical terminology

Computer skills with patient systems

Education

Good standard of secondary education (GCSE)

Level 3 qualification in administration/customer service

Job description

Patient Pathway Coordinator

The closing date is 01 January 2026.

About us

University Hospital Southampton NHS Foundation Trust is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We are committed to a flexible working environment and to creating an inclusive, anti‑racist, anti‑discriminatory workplace where everyone is valued and empowered.

Job responsibilities

Part‑time role based at Royal South Hants Hospital with flexible working hours Mon‑Fri during the day.

• Make appointments for fibre scans and other appointments.
• Set up and manage clinics in liaison with consultants.
• Manage clinic capacity in liaison with consultants.
• Request, track and distribute medical records.
• Capture and distribute clinic outcomes.
• Ensure follow‑up appointments and diagnostics are booked.
• Perform specialty‑specific duties as agreed within individual specialties.

Person Specification – Qualifications, knowledge and experience

• Good standard of secondary education with literacy and numeracy skills at GCSE level or equivalent.
• Level 3 qualification in administration/customer service, or equivalent experience.
• Experience as an administrator or secretary in a customer‑focused environment, using judgement to solve non‑routine enquiries.
• Knowledge of secretarial/administrative procedures and medical terminology.
• Experience in a medical or patient services secretary role linked to clinical services.
• Proficiency in hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of local and national targets relating to RTT and cancer pathways.

Trust Values

• Working Together
• Always Improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a D&B check.

Salary

£24,937 to £26,598 a year (Pro rata).