Patient Pathway Coordinator

NHS; Southampton; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare trust in Southampton is seeking a part-time administrator to manage clinic operations at Royal South Hants Hospital. The successful candidate will be responsible for scheduling appointments, liaising with consultants, and handling medical records. Candidates should have a minimum Level 3 qualification in administration or customer service and a good standard of secondary education. This role offers an exciting opportunity to contribute to patient care in a flexible working environment.

Qualifications

• A good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level.
• Level 3 qualification in administration/customer service or equivalent.
• Experience in a customer-focused administration role.

Responsibilities

• Make appointments for Fibro Scans.
• Set up clinics in liaison with consultants.
• Manage clinic capacity and track medical records.

Skills

Literacy and numeracy skills (GCSE)

Judgment and decision-making

Knowledge of administrative procedures

Education

Level 3 qualification in administration/customer service

Good standard of secondary education

Job description

Job Summary

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for the detailed job description of the role.

About Us

University Hospital Southampton is one of England's largest acute teaching trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Job Details

Date posted: 18 December 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 to £26,598 a year Per annum - Pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 188-AC091225

Job locations: University Hospital Southampton Tremona Road Southampton SO16 6YD

Job Responsibilities

We are pleased to offer this part‑time role that will be based at Royal South Hants Hospital. This is a brand new role, and there is scope for the right candidate to make this their own.

• Making appointments for Fibro Scans.
• Setting up clinics in liaison with consultants.
• Managing clinic capacity in liaison with consultants.
• Requesting and tracking medical records.
• Capturing and distributing clinic outcomes.
• Ensuring follow‑up appointments and diagnostics are booked.
• Other specialty‑specific duties commensurate with the grade of this post, as agreed within individual specialties.
• Flexibility with working hours, as long as these are during the day and Mon‑Fri.

Person Specification

Essential Qualifications, Knowledge and Experience

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent.
• Level 3 qualification in administration/customer service or equivalent experience, or vocational Level 2 qualification in administration/customer service or equivalent experience.
• Experience as an administrator or secretary in an organisation with a customer‑focused environment.
• Ability to use judgement to make decisions to solve problems/enquiries some of which are non‑routine and not straight‑forward.
• Knowledge and experience of secretarial or administrative procedures.

Desirable

• Knowledge of medical terminology.
• Courses/further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience.
• Diploma level qualification or an equivalent level of experience.
• Experience as a medical or patient services secretary linked to a clinical service or customer‑focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways.

Trust Values

• Patient First
• Working Together
• Always Improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer Details

Employer name: University Hospital Southampton NHS Trust

Address: University Hospital Southampton Tremona Road Southampton SO16 6YD

Employer's website: https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)